"Where do I start?
Ah, yes. On 9/7/06, I placed an order to Xoxide. A case, heatsink, and a few other bits and pieces. Then, on the 11th, I placed another order (as I was going to build a computer for my friend) to the same company.. unaware of the troubles I would have.
On the 12th, I recieved an e-mail from "****@****" (which would become my least favorite person in the company) stating that a retention bracket for the heat sink was out of stock. When ordering, I saw the bracket as an option and said "Hell, it's only a couple of bucks, I'll just order it in case I need it." Some research upon recieving the e-mail and I didn't need it in the first place. Whoops, my bad. "Okay," I thought, "I'll just go with their suggestion and cancel that part and have everything else sent." I left town for a week, expecting everything to arrive when I came back.
Nope, nothing. I just found a cryptic e-mail saying that I'd been issued a credit for $4.89. Okay, that's just the retention bracket being cancelled. But where's the tracking e-mail?
I called, they still hadn't shipped either of the orders, because I "hadn't replied to the e-mail" which is an obvious lie, because Herman himself replied to MY reply. I don't think I can fit in the other complaints I have with this company in any detail, but I have gone through a total of 19 e-mails about this-and-that going in or out of stock, despite everything being in-stock and ready to be sent when I ordered it, according to the customer service.
Speaking of, their "Customer Service" has also been extremely rude in all but one case, in which I finally got ONE of the orders shipped, after being on hold for 10 minutes.
It's been 26 days and one order's finally in transit. The other hasn't shipped. A heat sink and fan have also been dropped from the order, because the heat sink is now "out of stock and discontinued" and they informed me the box of fans from which mine would have come has been "lost".
Overall, I would say Xoxide is the worst buying experience I've had on line, which is really saying something. I'll probably be back for another review when I recieve my packages and find something missing, damaged, or wrong."
"Excellent experience shopping at xoxide! My PC case arrived quickly in excellent condition. The ordering page was simple to use."
"Very fast. I have ordered from them before and they are always quick to ship. Very easy website to navigate."
"The products are unique and reasonably priced. This will surely make my son-in-law's pc a one-of-a-kind."
"good price, easy checkout, quick delivery, Im sure i will shop here again"
"excellent... right everytime... I have never had a bad experience from here... they have great quality and excellent choices."
"My merchandise arrived in excellent condition, and service was very satisfactory. I will definitely shop with Xoxide in the future."
"Great customer support and competitve prices. One of the finest modding suppliers!"
"Great site for computer modders. Good selection, competitive pricing, and quick shipping. Definitely worth bookmarking!"
"fast service , just what I ordered , arrived undamaged , will reorder from Xodide again soon"
"It was hard to find elsewhere at a decent price, it works great, looks cool, and get here fast. ("It" being a Thermaltake XaserIII computer case bag.)"
"Easy to use website, Good prices, easy purchase, timely shipment. "
"This was the first time that I have purchaed anything from Xoxide. The experience was satisfactory. Their price was below MSRP. The ordering process was easy and fairly painless. Order confirmation, shipping and delivery was accurate"
"Great store. Received my package in great condition and I received it quickly."
"Needed stuff, Xoxide had it, good price, ordered it, got it, it works. I'm happy! Give Xoxide a 10 out of 10 from me. "