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Product & services pricing
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Customer service:
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Verified
5/5

2006-08-21

"Item received exactly as described. Prompt shipping. I would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Being knowledgeable
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Being trustworthy
N/A
Being easy to reach
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Resolving problems
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Making decisions on their own
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Verified
1/5

2006-08-19

"I had been very pleased with Xoxide until this order. The Beverage cooler which was on sale for 29.99 was lowered to 19.99 right before reciept of my order. When I politley asked if they could give me a store credit of $10.00, I essentially was told NO! Basically, TOO BAD! Not in those words, but in a politically coreect way. None the less it all means the same thing. This is a principal issue, I had even stated that I was about to place another order, again none the less, they appear not to care. If this is how a small issue is handled, I hate to think of how a large issue would be dealt with. Again, it's the principal of the issue, not the $10.00. If a company does not value ALL of its customers, eventually it will not have customers. I had hoped that they would re-consider their decision, but as of this time, I have not had a follow up answer from their customer service department, therefore I must conclude, either a.) They only care if you spend large amounts & place large orderes, or b.) they are well off enough not to care about any of their customers. This conclusion is based on no follow up from them, in any form. If they have contacted me, and I have not gotten the message, and do eventually receive a positive answer, I will of course update this review."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-08-16

"ASlways get good price, quick shipping and good customer support from Xoxide. Still have had no problems with Xoxide."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2006-08-16

"I have ordered many times from Xoxide.com and never had a glitch. Always prompt and easy ordering and shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-08-16

"Customer service was excellent. They responded to my question about shipment within a few hours with a friendly detailed response. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-08-07

"I highly recommend Xoxide.com. I do most of my shopping for computer parts online and I find most of Xoxide's prices to be the lowest around. Their customer service is also top notch. Case in point: I placed an order on Saturday, 7/29/06 for a couple case fans and a VGA chip cooler. On Monday, 7/31/06 I realized I meant to also add a Thermaltake Mini-Typhoon to that order but forgot. I placed a second order for the Mini-Typhoon. I contacted customer service via email and asked that they combine the two orders into one so that I could save $$ on shipping. Within an hour and a half I had a response from them confirming that they had cancelled the second order, issued a refund for that one and added the Mini-Typhoon to the first order I had placed and adjusted the total accordingly. I was very impressed with that quick turnaround. Not only that, but my refund was issued wihin 48 hours. Retailers like Monarch Computer Systems should pay heed to that kind of customer service. Monarch takes up to 30 days to issue a refund. Xoxide has made to the top of my list of online retailers I will go to in the future to get computer parts. Oh and Monarch is off that list. See my review on them for details."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-01

"This is not the first time I have ordered from Xoxide. I have always had good service and fast shipping from this vender. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-08-01

"I've ordered several times from Xoxide, keyboards, cables, cathodes, and fans, and while this isn't the be-all, end-all computer store, they have always shipped quickly, just exactly what they say they are selling, and I've never had a problem with anything I have ordered. Their prices are very competitive and the process of ordering from them is quite painless. I recommend them without hesitation. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being easy to reach
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-31

"I ordered a steelpad 5l mousepad cause tahts what all the cool kids use and i have to say xoxide has some pretty fast shipping!!! i ordered on the 23 and got my order on the 25th!! i wish most sites would ship this fast.

I got a friend ordering some stuff from there so lets see how it goes!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-07-28

"The guy's at xoxide.com are great,
the product's + price are great, the customer service is great, shipping was quick and affordable. I had a small question about a product and I send them an e-mail and the e-mail was answered in 15 min, very helpfull staff, the products are top notch quality, got some great discount, I am very satisfied, one of the best shoping experience I ever had with no headace and didn't made a hole in my pocket, I will definately shop at xoxide.com again,
I recomend to use this site.
Wish good luck to the guy's at xoxide.com.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
5/5

2006-07-26

"Xoxide has a great, easy to use web site. Products are laid out in an easy to find fashion. Lots of info is provided about each product. Shipments are fast (some of my orders arrived in 2 days or less using only the standared shipping method). I highly recomend Xoxide to anyone looking to mod a PC case."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
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Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-07-26

"great store...great people.they really take care of us cusomers :) I highly recomend this company !"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-12

"Fast order processing and shipping, great prices.
I have never had a problem with xoxide and will buy from them again in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-07-12

"This wasn't my first purchase here and won't be my last. I was able to find everything I was looking for at great prices. The site is easy to navigate and I know all of the details before I commit to the purchase. Received everything as promised. Great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-07-12

"I bought components for liquid a cooled system. Selection was excellent, pricing average, shipment, packaging and invoice outstanding. I will order from here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being trustworthy
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Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use