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Return/Replacement policy:
0.00/5

5/5

2006-05-27

"Xoxide is on of the best online stores ever.
1. They have a great telephone support. Someone answered after 10 min on hold
2. They have cheap shipping through US Post office
3. Never messed up an order and I have made at least ten
4. Cheapest case fans on the internet with great quality
5.Great online forums, can read about most products before purchasing. Very active community.
6. The coolest cases around.
7. Great cheap modding supplies
8. Easy to navigate.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-05-25

"Xoxide is the first place I look for anything I need to give my PC modding supplies. I have never had a proble with them. I have never found better prices for a well known site. Even with the standard shipping i usally get my stuff in 3-4 days of shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-05-22

"fast shipping, easy ordering, no troubles, I use this seller several times, and will continue to use them. Also, bonus pionts program for repete purchases!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-05-20

"Excellent store!! Finally a great customized PC store in PA with excellent customer service and very fast shipping! I couldn't be happier!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
5/5

2006-05-20

"Top notch service every time I deal with Xoxide.
Their prices are the best and shipping is fast and reliable.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-05-20

"Being a hardcore gamer and PC modder i want fast and reliable service. Xoxide provides both. Packages are shipped very well and securely. Sometimes it even takes me a minute or two just to open them, which i love! Their customer support is also great, they throughly respond to the questions and 95% of any question i had was in the FAQ on their webpage.

For my modding needs will be forever visiting xoxide.com! Keep up the good work guys!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-05-19

"They're great! Prices are very competitive and i love to support a shop that is all about gaming! Never have to worry about anything not living up to your hopes, they don't sell junk or hype, just good products. Very fast shipping, great care in packaging, and lots of "status emails" letting you know your order was rec'd, shipped, etc. I've used them before and will again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
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Resolving problems
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Making decisions on their own
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-05-12

"Ordered Thermaltake case on Thurs May 4. I ordered from them because they said item was IN STOCK. They are located in PA (I in MD), so 1 Day delivery. I needed for customer on Tuesday, so figured they might not ship same day, but even if shipped Friday, it would still be here Monday.

Case did not arrive by Tuesday. Called, they said they would email me a tracking number right away. I never got tracking #, I called back, by then they were closed. Called next day, now already a day late, and it wasn't until then they told me that they lied about being in stock, that they actually drop-ship item from direct from Thermaltake. Ok.. well 4 biz day delivery from CA, so should be here today, Wed right? Yes. Then 5:10pm they send me a tracking number (after they close so I can't call) showing they just shipped item then. (4 biz days, or 6 days after I order!) so scheduled delivery is now Tuesday, May 16th. 7 BUSINESS DAYS LATE (12 days to get my order) Do not order from these people if you expect to get your order in a timely fashion. In stock means maybe we'll drop ship it 4 or 5 days later - that is NOT IN STOCK!!
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2006-05-04

"Great company not my first purchase and will be buying more :)"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
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Is easy to do business with

Verified
1/5

2006-05-03

"Xoxide rewards program is a scam buyer beware I bought over $300.00 worth of items I have called to try & get any help I was told to bad I wont be buying from them anymore."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-05-02

"This was my 2nd purchase from Xoxide.com. They are not only friendly and helpful but also very fast about getting the product off their shelves and into your home. Also the packing is A1. Anyone who has had a delivery by UPS or any of the many shipping systems know that great packing is needed to survive the trip. When my package arrived - i thought they had sent me the wrong item because of the size of the box. But there was my item - snug and safe from the box throwers. Packing is important to me. I hate it when i have to send something back because it didn't make the trip safely. To sum it up - what pleases me more than getting what i ordered, is getting it without scratches or something broken off. Thanks Xoxide.com for the great packing and service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
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Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-05-01

"The order was shipped very quickly and well packed as usual. Everything arrived in fine condition from across the country. A delicate heatsink arrived without harm. Care seems to have been taken to ensure the completeness of the order. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
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Being trustworthy
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Customer service being easy to reach
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-04-29

"Poor Customer Service and Return Policy. Purchased video card cooler advertised as fitting my card. Received cooler and it wasn't even close. Contacted company and described issue and was told, too bad you opened it you eat it."

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Is committed to quality products and services
Is trustworthy
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Is easy to do business with

5/5

2006-04-28

"Outstanding service! Will shop with anytime! Ordered item at 7pm and was shipped the next day. Also I love the fact that they take paypal. Xoxide.com rules!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-04-28

"The price was great, ordering was easy, and the delivery was faster than expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Speed of web site
Web site being easy to use