"PC runs great! I've had it running games for a week now with no problems. All parts I orderered were delivered and everything was set up and ready to roll. Once again, great customer service. They called me, unprompted, to make certain I was happy with the PC set up before they finished the build. Thanks again BuyXG"

"Completely dissatisfied with this company. I would never purchase from them again.
My computer arrived DOA. The mouse was physically broken too. I contacted the tech support (3 days later because they aren't open on the weekends) and determined that either the motherboard or processor was bad. I could either be "cross-charged" for new parts and have a tech service the computer in-home or return the entire computer.
I returned the computer. I am told they received it on April 26, 2006.
As of this date, I still have not received a repaired computer.
I called tech support today and learned it *may* be next week before it is ready.
I am now going on 30 days and counting and still don't have the computer system I paid 0ver $1400 for."

"Communication from buyxg was good. The did not send me my free game, I sent them an email, and with in 5 days I had the game. There was a problem with the hard drive in the PC. They sent me out a new hard drive, and the computer is running fine.

I would and am planning on purchasing a computer from them in the future for my girlfriend. "

"This was my first purchase through this company after owning many Dells and an Alienware. I was a bit leary at first given their unusually low pricing, but was tired of paying extra just for a name. I initially placed my order online which was actually quite fun. Unlike other companies the variety of options open to the buyer is absolutely amazing. Once the order was placed I of course decided to make changes and called them to do so. Scott Tran from sales was more than helpful and had me sorted out and on my way in no time at all. When the delivery day arrived I anxiously awaited the FedEx van. To my dismay, they delivered to the wrong address and someone else signed for the system and took delivery. I notified Scott via email about the situation and received a reply in short order stating that they would contact FedEx on my behalf to take care of anything if necessary. FedEx did come through finally and delivered the system unopened and in working order. I had the system up and running in about 10 minutes! The case interior was very well organized and the system performs amazingly. I would highly recommend that anyone looking at making a new purchase take the time to deal with Extreme Gear, you will not be dissappointed."

"This was my first purchase from XtremeGear.com, I ordered a very nice computer from them and it arrived in perfect condition. Working with Scott from sales was a pleasure. I updated my order to upgrade my video card after I had placed my initial order and Scott took care of it with no problems. I would definitely buy from them again."

"XtremeGear is one of the best sites for buying computer anything. They have some of the best prices around, carry high quality components, they are fast and accurate. I highly recomend them."

"XtremeGear features an outstanding product at very affordable prices. I chose them over Alienware, Dell, ABS, Vicious, and iBuyPower. I was not disappointed in the least with my choice!"

"I purchased from buyxg for the great prices and ease of purchase. I finally made my purchase. I waited anxiously for it to arrive. The day came, I received my awesome rig. Everything arrived intact and looked great. I booted it up to make sure it worked and initially it did, after 10-15 minutes I shut it down and went to work. I returned anxious to try out my new rig, turned it on, received an error message requiring me to go into the bios and check some settings, I think no big deal, keyboard is not being detected by the computer. I swapped out with 4 different keyboards, PS2 and USB still no fix. So here I am stuck with a $1499 piece of crap which I got to enjoy for 5 minutes. I say 5 because 10 of the 15 minutes were spent setting windows (entering the serial, personal info, etc) and 5 admiring how great it looked. Thanks buyxg.
-Update:
I Returned the system for repairs, it arrived on the 27th of March, no one called I had to check on the fedex website. Called today for a status. After being on hold for 8 1/2 minutes I was told that the case arrived damaged and was returned to fedex so they can examine it and reimburse the damage (no one called again, I had to call to find this out) Here's were it gets good, I was told that it will take 2-3 weeks until fedex returns it, then 7-10 days after that until they can ship it back to me (about a month). I asked about possibly getting a free upgrade on the return shipping since the reason I returned it in the first place was because it was faulty, but was told flat out no. So I ordered this thing in February, gets here in march, I enjoy it for 15 minutes, have to return it, they receive it in march and I won't get it back until May. I pretty much give up on seeing it until the end of the year just to play it safe, tired of getting my hopes up. About the only good thing this company has going is Scott Tran in sales, if he ran support things would probably run smoother there. I'll update on my situation some time at the end of the year when I think is when I'll see my $1499.00 paper weight.
-Update 2:
I received the replacement PC on April 20 (wow, a day early) I wasn't able to get around to testing it until right now due to work. Well so far evrything "seems" to be working fine. I'm still edgy and am transfering my old files to it little by little keeping my fingers crossed. I'm still wondering if I'll receive the two case fans that were supposed to be included with my water cooling system, oh well. The pc has been on for a little over 5 hours and so far no errors. I'll be happy as long as it keeps on working. Thanks for keeping me updated on the status Scott.
-Update 3:
Well the DVD-RW has quit working for no reason at all. I e-mailed tech support so lets see how long till they get back to me."

"My experience with Buyxg.com was most pleasant. I learned about them in PCGamer Magazine and decided to check them out. I was researching different companies for a good deal on a gaming laptop. Buyxg.com had the best and most unbeatable price (even better than their sister company CyberPower.com). After finishing my research I decided to use BUYXG since they offered an excellent value on a great product, and had a above average reselleratings.com score.

I ordered their AMD Turion and X700 Mobility based laptop. By the way it is important to note that they give you a lot of customization options, which helped me save $60 by not having Windows XP installed (a lot of companies do not have this option), since I get the pro version through my university for free.

The order arrived exactly on the tenth business day, as Scott has promised me on the phone. It came very well packaged (in a Cyberpower.com box) and laptop including the screen lacked any scratches or dust (very nice). The computer had Windows XP installed on it (in a trial mode of course, no serial number was attached) for which I am thankful since it gave me the chance to start using the laptop right away until I could reinstall the PRO version (some companies, when user opts out from OS installation, just send a blank HD).

The laptop functions perfectly (knock on the wood) and I am very happy with the service and price of BuyXg.com

One minor “problem” that I had was that the laptop would not properly function with ATI’s new mobility drivers. When I called BuyXg’s tech support they told me that it only works with the MSI drivers (the manufacturer of the laptop system); while ATI specifically mentioned MSI and X700 support on its page. Everything turned out well though as 5.8 Omega drivers work just fine. I guess it was just a driver revision compatibility issue.

RECOMENDED
"

"Package arrive on time and in great shape.

Will buy from these guys again.

Low Prices and good service, hard to beat."

"I thought long and hard about ordering from Xtreme Gear after reading through all the other customer write-ups about the company, but decided to give them a shot at my top of the line $3400 gaming pc (Gaming Elite SLI – AMD 4800+, 2 Gb ram, 500 Gb hd, ASUS A8N-SLI, two 7800gtx 256s in SLI, X-Fi sound card). I emailed them with questions prior to my build, and Scott from their sales side was always quick and thorough with a reply. His responses on resellerratings also made a positive impression with me because of his professionalism when dealing with upset customers. I placed my order knowing that Xtreme Gear’s pricing was nearly impossible to beat on a comparable system anywhere else, and hoped for best (reference note: Xtreme Gear is the sister company of Cypberpower, and is not related to ibuypower as it often seems confused with in various forums).

I received my system as expected and the system started up right out of the box. I emailed support with a question about my SLI setup configuration, but never heard from them. This is when things took a turn for the worst. The machine was LOUD (my cooling system was CoolerMaster Liquid CPU Cooling Fan System Kit + 2 extra case fans)! My wife couldn’t stand to be in the same room because of the noise, and I would turn the radio on to drown it out. It sounded like a Cessna preparing for takeoff. That’s when I noticed the Vantec NXP-101 digital thermal controller with USB/firewire ports I ordered wasn’t even on the system. Instead it had been replaced with a cheaper analog CoolerMaster Musketeer (which doesn’t offer any thermal controls or additional USB/firewire ports like the Vantec does). I was very upset about this switch. At the very least, Xtreme Gear should have contacted me about this during the build process. The fact that they did not call or email me and replaced my ordered and preferred part with an inferior and less expensive component is what I would consider a very unscrupulous business practice. Plus, I was still charged for the more expensive Vantec NXP-101. I was also missing an additional piece of software I had ordered, and 2 USB, 1 firewire and the audio ports on the top of my CoolerMaster 730 case did not function at all.

I proceeded to call tech support. I was informed that my Vantec NXP-101 was out of stock, and had been replaced. Support could not tell me why I wasn’t informed or why I wasn’t refunded the difference in price, nor could they offer a solution for lowering the decibel level of my system (although they suggested some of the component parts and fans may have come loose during shipping – which was not the case as everything was tight and secure). They were able to at least offer sending my missing software to me, however I declined because at that point I knew I would be sending the system back.

I had to talk to another person to obtain a RMA number in order to return my system within the 30 day return policy. I packaged everything up and Fed Ex-ed the system back to California, and after a week of knowing when they had signed for the return package I called to check on my refund. I was then given a number for Xtreme Gear’s accounting department, who informed me that the refund process takes 7-10 days. A couple of days later as promised they refunded my entire amount sans my shipping costs.

So, here is what I learned over the last month and a half. Xtreme Gear has great pricing, a great sales department, and are good on their word about returns. Their support and business practice is another story altogether, as I found it to be completely unacceptable. Take from my experience what you will, but know that I will be doing business elsewhere.
"

"Overall my experience with buyxg.com was very good. The overall time from when I ordered online to delivery of goods was a little long - 25 days. However I did receive a phone call advising me of the delay and estimated arrival time. When it did arrive, I got exactly what I ordered and was very happy. I would certainly recommend buyxg.com to family and friends."

"This order arrived earlier than I expected. The item is exactly what I wanted."

"Comp I ordered runs very hot and overheats when I try to do anything with it; called support asking for an RMA and the guy on the phone tells me things like "that might not be a hardware problem" and that I "should find out what temperature it says in the BIOS" and to call back then. I alredy KNOW what temperature it is. He just wanted to get me off the phone... You'd think that when you order a product that it should work on arrival and if it doesn't that they'd give you a replacement? I'm still working on this hopefully they'll get it together.

First update: I got an RMA number and am going to be sending it back, and hopefully they'll either send it back in working order or send me one that works. As long as I get it and it doesn't still do the same thing, I think I'll be satisfied. We'll see, though. My faith in this company has been redeemed a little bit, I think I was just a little stressed and angry when I posted my original review. But like I said, I'll have to see what they do...

Second update:
A little late on the update here. But I RMA'd the computer and received it back within 2 weeks. I've been enjoying it a lot as it works a lot better now. Thanks guys."

"Well... it is 11 months later and needless to say that XtremeGear/BuyXG's support is nothing short of absolute crap.

Two video cards go in the dumps... takes them forever, with many phone calls going back and forth to have them sent back out.

Monitor goes to hell in a handbasket late November 2006. I get an RMA number. I send it back. They receive it early December. I am told by one employee that a replacement will be sent out in two days (Dec 4th) - Then another phonecall "We won't get it in until Dec 7th" then "We didn't get it in you'll have to wait until next week sometime, maybe the 14th" then someone in Tech Support calls and lets me know they no longer manufacture the monitor and we'll send you out the VX922 (a comparable monitor) on Dec 8. I get a call today from the BuyXG front office that they will not be sending out the VX922 and that my monitor will be sent to the manufacturer for replacement. I then talk to David Tram (Tech Support Mngr.) and he tells me pretty much the same thing. I explain to him what has happened in the past and I get some half-assed apology and he tells me it will be another two weeks or more. What in the hell is going on at BuyXG? These guys either can't make up their minds of what they are going to do, or they are completely out of touch with their employees who tell half-truths. I sank $3000+ into this one computer and my company had just finished up the year-ends and allocated another $6500 to buying 2 or 3 new computers from BuyXG. We are now looking to Falcon Northwest to fulfill our order and will no longer be doing business with a company that acts like a chicken with its head cut off. On an ending note... try and get the name of the General Manager (Judy Something) and they refuse to give you her last name so as to contact her. VERY UNPROFESSIONAL.


XtremeGear gets a solid 5-star review from this hardcore gamer! Scott in customer support/ordering was extremely helpful and was very patient with the questions I had to ask. The package arrived and looks and works beautifully. The right hand buttons on the tower LCD display were broken and all it took was a 2 minute phone call and presto, a new display is on its way! Thank you very much for all the hard work you guys put into this order and the $3000 computer. It was money well spent and now I can look forward to doing more business with you."