"Went to buy boots and they increased the retail price an extra $30.00 just because I was ordering from Australia! The US site sells them for $69.00 and when you buy under the Australian site they whack the price up $30.00 citing that it is due to distribution costs. What absolute rubbish. Only the cost of postage should increase NOT THE RETAIL PRICE. Bad, bad, bad."
"Lied and cheated me. Frederico Marchetti who owns YOOX is Italian con man. Discounts and sale prices will not be given when they are suppose to apply to sale. Faceless international company with haute rep's that could care less."
"I ordered at Yoox twice this May and both my experiences with them are really bad! I purchased a pair of sandals and they send me a different design from the same label. I tried being nice and compromised with them so i accepted the wrong order since i could wear and ordered the second time the pair of sandals I originally wanted. I m super shock when I opened the parcel, it was the wrong pair of sandals again! Now I own 2 pairs of the same sandals (when is not even what I wanted). The quality and design of the products are good but the service is really bad. I'm seriously speechless with the team!"
"Bad Bad customer service! Do not want to shop with them again, BUT seeing how they won't give my money back I don't have a choice for now. Hate it!"
"I actually have a great experience with yoox....they have great quality designer merchandise and take real care of wrapping and shipping. The only thing to be aware of is European sizing which definately runs smaller, including shoes."
"The anti theft device was not removed and I went store by store to get help. Eventually got it off but the mean time I gain a hole on the jacket. Because it took me a day, time, gas and caused a lot of frustration, I passed the situation to let them know and send the picture as requested. They gave me the only option of $20.00 price adjustment. I was dissatisfied and asked for $40.00. They refused to do anymore than that. I purchased from them before, the designer shoes were worn and fell apart when I opened the box, so in my opinion, they do not inspect the merchandise when packing the packages. Period."
"I ordered 2 pairs of pants and a shirt, I sent them all back as the size didnt fit. They refunded money of only one pair of pants and the shirt. The most expensive one which is €69 la perla pant, they said they never received it. This is ridiclous because I placed all of it back in the box taped it well and handed over to the UPS driver myself. I am very dissappointed that they didnt even get back to me with a solution."
"I returned a pair of sunglasses to Yoox. They got lost in the post, but Yoox refunded the sunglasses anyway:)"
"I was overseas and found a company of shoes in Europe that I really liked. When my other pair broke and I couldn't find a good pair around here, I knew I wanted another pair of the European shoes (Replay is the name of the brand). They were the only ones I could find that sold them short of Ebay, which is too risky considering I don't know how they'd fit. I found yoox.com via google as one of the only ones selling those shoes and WOW! The prices were unbelievable. The reviews on here made me really nervous but I am aware there's always going to be issues with liquidation warehouses but I took the risk (with a credit card in case I need to do a chargeback). My family was skeptical because they came in 3 days (I ordered them Saturday night and got them Tuesday morning) but they were in perfect condition and my size.
I usually don't write reviews but wanted to add one more positive one to the mix. Experiences might vary but I hope yours is a good one like mine. I'll definitely be ordering again."
"Just ordered a pair of Dolce&Gabbana heels and a pair of Genetic Denim jeans. Both have arrived as pictured. The shoes are so immaculate with their georgette silk base, I don't think I can even wear them! The jeans are authentic, the original tag included. These jeans are VERY soft, just like the trademark feel of Genetic Denim. These are first pair of Genetic jeans and I am very pleased. My ordered was shipped super fast within 5 days. It also came with this cute little booklet with removable stickers. I LOVE YOOX!!!!"
"Questo sito offre una vastissima quantità di capi firmati e alla moda. Quando sono a prezzo pieno sono, ovviamente molto costosi, ma bisogna saper aspettare e...la convenienza c'è! Inoltre, ho avuto spesso necessità di ridare indietro i capi perchè piccoli o che non mi stavano bene e hanno sempre riaccreditato la somma sulla mia carta di credito! Da consigliare a chi ha pazienza nell'aspettare l'occasione giusta o ... ha fretta di avere un bel capo (ma costoso) per un'occasione speciale."
"Just bought some Diesel jeans from YOOX.com and I was pleasantly surprised. They are genuine, the right size, arrived very quickly and were a total bargain. I purchased the jeans for a really good price, but then was worried about whether it was too good, so I checked out some reviews of YOOX to see what they were like. I was horrified to read bad review after bad review, and had basically resigned myself to getting a pair of fake jeans that didn’t fit. They’ve just arrived, and maybe I just got lucky, but I am really happy with my purchase. The jeans are genuine – they check all the boxes including, Italian colours stitching at the back, Indian Head logo inside and silver stitching underneath with serial number, as well as being of a quality and fabric weight consonant with Diesel products. They are the right size, came with tags attached. They also only took 3 working days to arrive – and I live in Australia. There were no extra taxes or charges on top of what I originally paid – they only cost me $75 + postage. After reading all the bad reviews, I thought I’d better put a good review up, as people tend only to post reviews if they have a bad experience, not a good one, which may account for this seller’s poor ranking. I’d purchase from YOOX again, but always with caution, as they’ve had a lot of poor reviews in terms of customer service. I might not be so lucky next time!"
"Fake Fake Fake!!! I ordered an European brand name shoes, and I am very disappointed...the smell of the leather shoes is horrible, no tags,a white box with a sticker on it that says "made in Italy". CHEAP and FAKE. I will never spend that much of my money again on a PAIR of STINKY "CHINA" BRAND NAME shoes.It is a very high price for FAKE PRODUCTS!!! Don't buy from YOOX!!!"
"Inhave ordered 3 pairs of Jeans in july 2011, Citizen of Humanity, which were reduced to € 69,00 and € 79,00.
I have received 2 pairs of Jeans and one wallet ?... It was a big mess to make them clear what happened, they wanted me to return everything, but I was happy with the Jeans and only to return the wallet . it took 2 months to reeimburse the amountbfornthe 3rd jeans trousers.
but this is not the problem.....from thebeginning on the trousers were terribly bleeding. My legs, underwear, bag, belts .....everything gets a blue shadow. I did not return them because I thought they need some more washing.....what I did.....but they are still bleeding, can' t wear them. I remeber they came without original COH labels, so I assume they either send me fakes or 2nd choice articles.
I will send them an email no but do notbreally think, I will get a reply. Customer service is terrible.
Next step will be that I send an email to COH in LA and lets see, what they say. Maybe interestingbfor themmto know, if Yoox is selling fake jeans. I can not recommend Yoox ! "
"Customer care is very bad when it comes to refund and they are reachable ONLY by e-mail (I was not able to find any phone number on their website, I googled the question and the number they give as " toll-free" number does not exist at all apparently). They promiise to reply within 24 hours, this you can also forget. I am trying already few weeks long to explain that they need to refund me for 2 purchase orders and not just for the last one, although I already sent my 2 orders back long time ago and both refund got accepted (I even got the confirmation e-mails).
If you ever want to risk to shop there make sure you won't need to return anything, or at least no more than once!! There is big chance you'll lose your money.You can bet I'll never buy a candy from them anymore. "