"CONFIRMED order canceled two days later. Bogus."

"They confirmed my order for the Eco bag and a free hand lotion, then the next day they cancelled the order and said they had made a 'mistake' on the promotion. Poor customer service. I recommend avoiding ordering from this firm."

"Had a confirmed order with this company and they sent me an email the next day and cancelled it"

"REFUSED to ship a CONFIRMED order. Stay away from this company. They do not honor their sales."

"I placed an order with Yves Rocher. I had a coupon and requested my free gift with order. I got my confirmation email for this order. The following day I got a cancellation email. They stated "technical error on our website" which I take as they just didn't want to give me my deal. I'll never shop from them again!"

"I was very disappointed in the way they dealt with orders. Cancelled my order without any good reason. And now they have all my contact info, email, phone nos etc. This is absolutely unethical and rude. The company should know that this would result in bad publicity and in I will make sure I tell, every person I know, not to buy anything from their website or use any of their products. "

"Canceled order despite error on their part."

"cancelled order next day with no real valid excuse called and they were very rude."

"They canceled my order as well, two days after I received an order confirmation from them. Not likely I order from them again."

"order was cancelled the second day. "

"The company canceled an order I had placed over a weekend stating it was "Due to a technical error on our website", however, the product was STILL available for purchase on their website after I had received the cancellation order. It seems their overarching plan was to harvest a lot of personal information (i.e. names, addresses, phone numbers) from consumers rather than selling a product. I choose not to receive any additional information via e-mail from them about upcoming promotions, etc, but I have a feeling I will be receiving spam and phone calls from their partners even though I'm on the do not call list (which in my opinion doesn't work at all). In the future, I will not be doing business with this company again in the future."

"Order cancelled with no explanation given.

I used a legitimate coupon code for which there was no minimum purchase requirement. Apparently Yves Rocher was not happy about their oversight and "corrected" it after-the-fact, because when I try to replicate my original order the site informs me that there is now a $15 minimum purchase required.

All in all, the error was on THEIR end; I placed an order in good faith which was cancelled with no reason given in the cancellation email. Their response was neither graceful nor original - especially after the ordeal of ordering from their difficult site - and I'm unimpressed as a potential customer.

I shan't bother trying to order from them again."

"Terrible customer service. Made an order. After receiving an order confirmation my order was canceled without any email prior to the cancellation. Will not buy from this store again."

"Order was confirmed and then cancelled the next day due to a "technical error". I am very disappointed and they have lost me as a customer. "

"REALLY REALLY DISAPPOINTED !!!
My order was confirmed and now it's canceled due to "technical error"??? We all know the truth, there was no "error"...basically this company takes back it's offer after customers placed the orders. Then why to issue an offer to begin with if you'll not be acknowledging it??

....and then try to make up to us by offering $10 off on $30?? This is seriously ridiculous "re-offer". You think we'll buy from you again?????"