"Confirmed order was canceled the following day due to "a technical error". I will never buy anything on this website.
5/15/09, still not received anything nor heard from the company."
"Dear Customer,
Due to a technical error on our website, we regret to inform you that the order you placed this past week end has been canceled, and your credit card will not be charged.
This is not tolerable. Good deals are no good anymore?"
"After i placed the order, on the very next day i got the below mail.
Dear Customer,
Due to a technical error on our website, we regret to inform you that the order you placed this past week end has been canceled, and your credit card will not be charged.
Please accept our sincere apologies for this inconvenience.
This is frustrating enough. This should be banned."
"Horrible, not happy, they wouldn't honor their own offer, really upset, never will buy from again!!!"
"I am extremely disappointed in Yves Rocher for canceling my order out of hand, after receiving a confirmation email and submitting my credit card information. Very unprofessional, will never shop with them again."
"Terrible company. cancel a confirmed order. I think they did it to get personal information. Awful! will never use them again.
I have unsubscribe myself to their newsletter. "
"Incredibly frustrating. It's upsetting that the first time I order from this company I get such poor customer service and satisfaction. I was looking forward to giving this as a birthday gift and now my order has been cancelled out of hand and with a poor substitute for a coupon. Ridiculous!"
"My confirmed order was canceled due to technical problems. How unfair. I ordered, paid and it was confirmed.Do you not know the definition of confirmed? How sad for a company to do this to its customers. A big disappointment"
"same experience as many others:
I like so many others also ordered the eco-bag and also received:
Dear Customer,
Due to a technical error on our website, we regret to inform you that the order you placed this past week end has been canceled, and your credit card will not be charged.
Please accept our sincere apologies for this inconvenience.
To thank you for your loyalty to Yves Rocher, we are pleased to offer you an exceptional $10 OFF your $30+ order. Just use coupon 10OFF30 at checkout*.
We hope to see you soon on our website!
Best Regards,
Internet Yves Rocher Team
I feel as though this is a real crime to offer something only to remove it after the fact.
Never will be tempted to order from them again!
definitely the bait and switch operation and definitely a waste of time. the order was confirmed and i was excited and looking forward to receiving my tote and body wash, only to find out after my day of excitement that my order was cancelled due to "technical errors". a $10 off of $30 coupon does NOT make up for the time and energy I invested in this. "
"Like so many others my order was cancelled very soon after my order was placed. This "deal" has been active even after the cancellation notice that I received. This can only mean they're doing this on purpose to solicit personal information. If it was a mistake it should've been taken care of immediately. Horrible company, never again."
"I like so many others also ordered the eco-bag and also received:
Dear Customer,
Due to a technical error on our website, we regret to inform you that the order you placed this past week end has been canceled, and your credit card will not be charged.
Please accept our sincere apologies for this inconvenience.
To thank you for your loyalty to Yves Rocher, we are pleased to offer you an exceptional $10 OFF your $30+ order. Just use coupon 10OFF30 at checkout*.
We hope to see you soon on our website!
Best Regards,
Internet Yves Rocher Team
I feel as though this is a real crime to offer something only to remove it after the fact.
Never will be tempted to order from them again!"
"I had seen an offer at another website for this company and did it. The next day I get an e mail saying sorry but they have to cancel my order. Mistake or not, its not my fault and as a paying customer I should be given my order. This company is ridiculous and I will never again purchase anything from them."
"Disappointed that I received a confirmation number and then my order was cancelled due to a computer error. When I reenter my order, the cost it 5 times the original amount"
"This is classic bait-and-switch operation. They may even be trying to lure customers in with false prices just to harvest personal information and credit card numbers.
I made a purchase of several sale items -- purchase was inexplicably cancelled two days later, and I was offered an alternate special at a much higher price for completely different products.
The sale items remain in stock at their supposed sale prices -- please don't waste your time trying to order them. "
"My CONFIRMED order was CANCELED straight out! Supposedly due to a technical error??? What a waste of my time.... I can't believe they advertise a product and then don't stand behind their word! Don't believe what you see on their website, if the deal is too good for you, your CONFIRMED order will get canceled."