"I originally went to ZWave Products' website to take advantage of their offer for a free lamp module (which lets you remotely operate a plugin lamp with any ZWave capable remote]) with the purchase of any Harmony 890 or Harmony 1000 from any retailer. While placing the order I found out that the module isn't exactly free - they charge $14.48 for "shipping" which they charged to my credit card that same day.

On the 11th of February, their website updated my order status to "Processing" with a ship date of 15 Feb, and a note that tracking would be sent at that time. The 15th came and went, with no update in my order status. I sent my first e-mail to ZWave on the morning of the 23rd of February inquiring as to the order status. That evening I received an automated e-mail saying my order status had been updated to "shipped" but no tracking number was supplied. I replied and asked for a tracking number, and never received a reply.

I sent another e-mail through their website on the 1st of March, informing them that I still hadn't received my module, or at least a tracking number. Again, I received no reply. I sent a 4th and final e-mail on the 5th of March requesting an immediate response as to the status of my order before contacting my bank about the charges on my card. As usual, no one responded to my e-mail.

I contacted my bank, and although the amount was under the minimum amount for which they'd allow me to initiate a dispute, the bank refund me the $14.48. This morning (13 March) ZWave Products' website finally showed a UPS tracking number, and the UPS website did indicate that the shipping billing info has been received by UPS. If I actually receive my item, I'll provide an update to the review. Of course, now I have to call my bank and have them undo the refund.

I would highly caution anyone looking to buy ZWave items from this website - their customer service is non-existent, they charge you long before shipping your items, and the time from submitting your order to receiving your items can be measured in not days or weeks, but months. I will not be doing business with these guys again."