ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2020-04-11

ZAD900CE - Awesome instrument

"Craftsmanship: The guitar (ZAD900CE) has an understated beauty - simply has “good bones”. Reminds me of a beautiful woman that doesn’t need makeup or a fancy hairstyle to turn heads when she enters a room. The inlay is just enough "jewelry" to be noticed.

Customer Focused: Can't overstate how helpful, friendly and positive Dennis and staff are with which to do business. I asked numerous (some "dumb") questions and was always responded to quickly and warmly. Loved dealing with this outfit.

Acoustic Sound: Robust is the word that comes to mind. Rich, warm and pleasing are some others.

Amplified Sound: Awesome. The Fishman Aura Pro images are easy to set up, and the flexibility to easily switch to a different blended sound simply makes playing FUN. ZAGER could not have chosen a better preamp pickup... perfect marriage.

Summary: This ZAGER makes the 13th add to my collection and I suspect it will become my favorite. It truly is easier to play than most steel string acoustics. Sincere kudos to the ZAGER company for this treasure. It is a first class instrument.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-04-11

What a great little guitar!

"I keep it next to my desk and it's the perfect size to pick up and pick a little tune when I'm stressing.

I was looking around for a Zager and this one is near perfect. Beautiful solid mahogany construction, abalone inlays, Grover tuners, even the case is gorgeous. The construction of this thing is truly top notch.

The sound is surprisingly deep for a smaller guitar with good sustain and clear ringing highs. It's super easy to play with excellent action and string-feel.

Size, workmanship, and ease of playing make my Zager Parlor totally one of my favorite guitars! The great custoner service is the icing on the cake, it's not to be part of the family.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-04-11

Zad80ce

"Best experience you can ever hope for.
Zagers are wonderful people and their guitars are a work of art and exceeds any guitar I ever played. I played for 55 years and played them all. This 80 ce is by far the best in all aspects
Bought it on line site unseen. Best purchase ever. Exceeds all expectations
Thank you Dennis sr and Dennis jr for building these exceptional guitars.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-11-18

Exactly what I wanted

"I wanted a high quality acoustic guitar with a neck similar to an electric guitar and action that was as effortless as my Stratocaster. My new ZAD50CE OM is exactly all that! This is the easiest acoustic guitar to play that I've ever experienced. The size is really nice for the times I sit and play. Much better than my dread. Best of all is that this OM sounds great and it's beautiful."


5/5

2020-04-10

Amazing customer service

"I bought an Orchestra model Zager. It is a beautifully made guitar with amazing tone out of the box.

I have played electric guitars for years with very light strings. My acoustic is a parlor sized yamaha with extra light Elixir strings.

The Zager played almost as easily as the Yamaha, despite the longer scale and heavier strings.

In the end, I returned the Zager. If I could do it all over, I would have bought a Zager parlor instead of the Yamaha, and had the advantage of a short scale in a better guitar.

The customer service was excellent every step of the way, including the return.

Nick
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services

5/5

2020-04-07

Best strings I’ve yet to play,

"I’m 68 play a 1997 Martin dm road series has bone nut and saddle and ebony Pins I’ve been playing 40 plus years. Bought a new set of Zager string they’re the easiest strings I ever used on my fingers and for my set up they sound great. They came with a pick that’s pretty cool too."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-04-06

Zager ZAD80 CE OM - Beautiful Instrument, Comfortable to Play, Fantastic Sound, Impeccable Customer Service

"I'm 66 years old and started playing 4-5 months ago on a full-sized dreadnought acoustic. Great progress but some arthritis challenges and ulnar nerve pain developed. So I started researching, found the Zager website and read every review I could find. The concept of Easy Play and the reviews comparing the sound to much higher priced guitars were great but I still had questions. Dennis Zager Jr. promptly answered all of them and I found out Denny Sr. had similar issues a few years back and has been playing an OM mostly since. The ZAD80CE OM arrived perfectly packed in its high quality case at the correct humidity. It's a beautiful instrument and the sound is amazing even compared to my full-sized dreadnought. And over the last 2 weeks of playing at least daily my nerve and muscle issues have resolved. I'll be happily playing this guitar for a long time! I also followed up with Dennis Jr. about some long-term maintenance questions and the response came in less than 24 hours even after the purchase. I could not be happier with this purchase and the customer service I received. Thank you."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-04-06

My Dream Guitar

"My New ZAD 900 CE arrived this week and it is everything I hoped for . Beautiful Tobacco Sunburst and really plays easy.The sound is fantastic and the Aura system is awesome. I have played a lot of Guitars in the last 50 year and this is by far the best guitar I have owned. Thank You, K. Engle"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-04-06

Could not be happier!

"I just received my Zager ZAD900e and could not be happier!.The fit and finish is flawless, a beautiful work of art. It plays and sounds great and will only improve with age. I wouldn't hesitate to compare to any of the other major manufacturers at twice the price, although I think the sound quality and overall playability of the Zager is better. I look forward to many years of satisfaction as I age with the guitar. Thank you Denny Sr. and Denny Jr. for your great work and service.
Chuck A.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-04-04

A very satisfied new Zager guitar

"I ordered the ZAD20E guitar last month from Denny and tried it for several days. Although it’s a beautiful guitar but some how I did not feel comfortable with my small fingers. I called Denny wanting to return it under the 100% guarantee program.
Denny replied me very politely by taking it back but also offered me the next model level at no extra cost to make me happy.

I thought about it and took his offer by asking the ZAD50 OM for replacement. Denny sent me a new label to return the ZAD20E and shipped me the new ZAD50 OM without any charge nor even any extra shipping cost. It took only one week when I received the replacement today.

The brand new ZAD50 OM looks more lovely and it really gave me all the comfort when I first played it.
I told Denny that this guitar I knew I should keep it for the rest of my life (I’m 62 yr old now). It’s already given me a companionship in the time of lock down at home In Houston, Texas during the horrible coronavirus pandemic.
I’m praying for everyone especially Denny and all of his family always be safe and healthy. And Zager Guitars’ products are forever wonderful music instruments for everyone.
I’m very happy with Zager Guitar’s customer service.
Sincerely,
C. Nguyen.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-04-03

Awesome Instrument

"Just received the Zager parlor we bought for our son. He started learning with a Yamaha CGS102A (half-sized classical) about a year ago and was ready for an upgrade. Debated for some time on what to get him, and eventually decided to go with the Zager parlor. He loves it. It looks and sounds amazing. Couldn't be happier with the purchase and knowing he'll continue to learn on a great quality instrument that will last for years."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-03-31

Awesome company

"It’s so refreshing to have a company like Zager guitars. The customer service is unbelievable you can tell right away they really care. Oh and by the way they’re $2500 guitar beats the heck out of my $6000 Gibson hands-down."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-03-30

Zager Parlor/N

"I ordered my guitar from their website and received it on time, with free shipping. Pleasantly surprised with the fit and finish and it has a clear warm tone. Included free, molded hard case, that fits the guitar perfectly. Has bone nut and bridge piece which enhance the sound. Great little guitar, played it all last night. Would definitely be interested in purchasing their dreadnought model in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-03-30

Wish I bought years ago!

"I am so impressed by the quality of construction, the beauty of the wood and the incredible playability of my ZAD 900 CE. I have Taylor’s and Martins that pale in the sound of my Zager. Thank you Dennis and Dennis Jr. for the best value in a guitar I have ever gotten. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-03-30

30 Year search for Perfect Guitar

"My new 900ce came in to my Austin location in time to record last Monday night. Thank you so much for expediting quickly. This is a beautiful instrument, easy to play as promised and the pre-amp is of studio recording quality. Separation of each string when picking or strumming is the best separation and harmonics of any guitar I've ever played. Of the two most important things I look for in an acoustic guitar the second is the ability to project, especially the lower strings. In the first week I owned this guitar and played it often the woods have "settled in" and it sounds better every day. I would put this instrument up aganist the Sorensons, top 3 Martin's, Guilds, Gibson's and Taylor's I've ever owned or played. All for half the street price of those other fine instruments. I learned of this instrument through another professional singer-player. He has the same instrument. It is four years old and sounds better every year.

Dr. Daniel Skinner PhD Music/Physics
Austin, Texas
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges