ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-12-21

Amazing guitar

"The guitar is beautiful and plays like a dream. The sound is amazing and the tone is rich and full. The intonation is spot on. Very impressive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2019-12-20

Took a Chance

"I stumbled upon Zager guitars via Instagram and I am glad I did. I am usually very hesitant in buying something sight unseen. I just sensed I should go for it after reading reviews and watching various videos found on the website. The first guitar I ordered was found to have a problem on final inspection. I was notified of the problem and offered two options. Refund or a new guitar. A chose the guitar. The delay was minimal and definitely worth the wait. I was very pleased with the quality, tone and overall response of Dennis Jr. I have only had the Guitar for a short time but already love the overall tone and craftsmanship of the instrument. I would definitely recommend a Zager guitar to a friend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-20

Perfect fit

"I have never bought a custom built guitar until my new Zager Zad50CE. It is a perfect fit for me I am 5ft 8 inch’s tall with average reach and arthritis in both hands and I am reaching chords that I could not before my Zager. It is a wonderfully crafted instrument. Mr Zager has a neck design like no other guitar made today it’s simply the best.I must also commit on the true customer service. I was raised in the 60s and 1970s when a mans word was better than a contract. The Zager family still operates like that today I was a bit shocked there was anyone left doing that but they truly are. If you have bought production line guitars like I have in the past from Martins to harmony's and you want a guitar the meets all your expectations and are one of the best values on the market today try a Zager it’s 100 percent guaranteed there’s nothing to lose and a lot to gain. The guitar and Zager family are simply the very Thank you Zager family for all your help getting this guitar in my hands God Bless "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-20

my zad 50

"First and foremost? This guitar is way, way better than I imagined. I watched and watched the reviews and was surprized at how lacking they were as to the quality of these guitars! Mine was delivered a day late (Dec) Dennis got on the phone or texted fed ex and got it on track. Mind you saved for this for a few months.
I opened the box, got out the guitar and was amazed. The quality is shocking!
I am almost 67. Have owned many guitars. I was going for the 900 and decided on the 50 first. The first thing after playing the 50 was, the 900 is better than this guitar? Wow! I have 3 other very nice guitars and the 50 knocks them all out of the park. It is in a class all it's own for sure.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-20

Great guitar and service!

"I have had my ZAD50CE for about 2 months and really like the sound and playability. I did experience a problem with the electronics, but the problem was handled quickly AND rather than fix it , they sent me a new guitar! I have been playing off and on for many years, but have recently in my “older years” decided to get serious again. I have had Taylor and Takamine acoustics, which were great guitars, however, I really like the easy playability of my Zager. I really didn’t expect the great service, but it is a pleasant surprise to see that there are still companies that go out of their way to provide great customer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-18

The ZAD80CE is wonderful, the ZAD900CE is even better!

"I have owned the ZAD80CE for 7 years now, and I truly love it. When I first bought it, I took it to a guitar store and played it head to head with a $2,750 Taylor. While they both sounded great, the ZAD80CE was easier to play and I felt the Zager had a little something extra in its sound. I have now purchased the ZAD900CE AURA, and I couldnt be happier. It is such a beautiful and well made guitar. The sound is bigger and brighter than the ZAD80CE, which is really saying something. The Fishman AURA system really brings out the beautiful tones of the guitar when you plug it in to an amp. I highly recommend buying either one of these excellent guitars!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-18

Zager 80

"Wow! This is the easiest and most beautiful sounding guitar I have played. I have a Taylor 522ce and there is no comparison! I got it 2 days ago and have played for 7 hours. My fingers are not sore at all and I haven’t played guitar in a year! Was skeptical about trying a online guitar. I am so fortunate to have found Zager! I sent Dennis way too many emails asking questions and he responded immediately to each one! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-12-15

ZAD-20E

"I received my new ZAD-20E about a week ago and I could not be happier. It’s far more beautiful in person than I expected. It was almost in tune out of the box and sounds AMAZING. I can’t wait for this guitar to open up and sound even better!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-14

Brilliant

"I received my ZAD900CE yesterday. It is beautiful. The detailing and finish are flawless. The tonality is superb. It produces a bright resonating sound, stunningly accurate and powerful. It is a wonderful instrument. I have owned a Martin and a Yamaha, but they don't compare to this guitar. I know that this review sounds over the top, but this guitar deserves top ratings.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-14

I'm a believer!

"Returned to the guitar 5 years ago with a Taylor GS Mini. It was ok till a friend showed me his ZAD80. Tried it, had to have one. The fret board gave me room to play notes without touching other strings. But the sound! Rich and mellow! I guess its because of the beautiful woods used in the making of this guitar. Everything is top-notch, fit and finish. Proud to say, this is my last acoustic guitar. I want to pass it on to my grand daughter, I believe it will stand the test of time. Dennis Jr is quick to respond to questions, very helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-13

My favorite guitar. Period. Full stop.

"A father came home with a five dollar pawn shop guitar. An old Stella Ivory. With an unset truss rod and a rough edged and swayback fretboard, it was not easy to play, and the worn tuning pegs didnt hold for more than a few minutes of playing. His thrilled eleven-year-old picked it up and smiled while strumming open string dissonance.

He learned melodies from tunes on the radio. His fingers got sore on the way to getting calluses. Dad got him a chord book. The boy figured out which ones fit with the songs he liked.

He outgrew old Stella, put her in her cardboard case and put her away to catch dust in the back of the storage closet. The happy boy became a fortunate man who enjoyed family, friends and making music with them. He was also fortunate to have played many excellent guitars and owned a few fine ones.

The man had heard about Zagers for a long time before he played his friends. He wanted it. His friend told him to get his own. He did. He loves making music more than ever. He found that his Zager 80 Aura gave him the opportunity to have four very different sounding guitars in one, an enjoyably easy guitar to play which he named Zelda.

He laughed as he thought about the difference between fighting old Stella and loving Zelda. He decided to dig out Stella and introduce her to his new friend. Stella was happy to meet Zelda, but she was much happier to be the favorite toy of his one year old grandson to whom he promised his Zager when the baby could hold it.

How do I know all of this?
I have the eleven year old owner of old Stella inside of me.

Thanks again.
Good health,
David Sternfeld
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-13

My new 900 guitar

"I just received my new 900 Tobacco Sunburst a couple of days ago. It is a beautiful piece of craftsmanship and it has a very nice tone to it. I own a company that produces high end custom furniture so I know good craftsmanship when I see it. And this is as nice a guitar as I've handled. I really am going to enjoy playing on this beautiful guitar. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-13

Great Guitar! Absolutely wonderful service!

"Received my ZAD50CE right on schedule. Over the next week I had a few questions, and the friendly folks at Zager. Answered immediately and patiently. I wish more companies were this enjoyable to do business with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-12

ZAD900CEOM is an awesome guitar

"I am nowhere close to a pro, but I just received my new ZAD900CEOM guitar and cannot believe how easy it to play. First night I sat down to play a little and 2 hours later I looked at the clock. It was so enjoyable I lost track of time. This guitar sounds great and looks just as good as it sounds. I would recommend Zager to anyone who wants a quality guitar."


Verified
5/5

2019-12-12

Best Guitars, picks and Strings

"Ordered ZAD80CE acoustic guitar, the tone the playability, the construction is one of the best acoustic guitars on market. The strings and picks and guitar straps are also the best. And the best of all is lifetime guarantee and what an amazing customer service, can not say one negative thing about these guitars and Zager as a company, wow."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges