"We just returned from Italy, we visited Sienna, Florence, Rimini, Perugia. Booked all the hotels through Zenhotels, it was awesome and pleased. What we loved most is the best price/quality ratio at all four hotels used. We recommend paying through the website rather than straight at the hotels if you want to arrange your travel properly. All in all, just a huge thanks to zehotels."

"This is my first time of using Zenhotels and am very satisfied. Their price is very affordable. I did all my bookings online, it was swift, easy and their website is easy to navigate. I definitely use them again."

"Completely astonishing inn. Services from the point of booking all through our whole stay couldn't have been any more excellent. Their tender loving care and making you feel warm, invited and esteemed made this a totally exceptional ordeal. I think this will be our new habitation."

"Zen Hostel is the best friend every traveler needs and deserves. The booking platform is easy to use and gives all the necessary details and information that helps make the best choice. I have absolutely no complaints and I highly recommend Zen Hostel to every traveler for the most amazing experience. "

"I love the tabs on the site that let me compare prices and hotels from different services. It's so easy to book. I was able to find a hotel for a cheaper price than anywhere else I had looked. Saving money is my favorite thing to do. This booking service is the best!"

"1. Booked a suite double room through zenhotels.com which I had actually confirmed the room type via online chat before booking.

2. After confirmation, checked with hotel and was notify that only a standard double room was booked

3. After checking with zenhotels, they indicated that they shldnt be allowed to book that room as the hotel is under going partial reno and promised to move me to a suite in another comparable hotel in the region without any additional cost

4. After waiting for a week, was given the choice of 3 hotels. I choose one of the hotel given and offered an alternative, a partial downgrade of the room with an upgrade of the meal option or the suite room as offered. The alternative is cheaper than any of the suites offered.

5. After waiting for more than 10 days, they came back and deny to honour the promise and instead only offer to waive 1 day of the room charge or do a full refund. After a few more rounds of email, they came back and offered to paltry US$50 discount to book a suite in the hotel they originally offered to move me to without any additional cost.

See uploaded image on the emails from zenhotels.

https://postimg.org/image/uq90jzhxh/"

"The admonistration helped me during a doubt and preocupant thing for me. I strongly recommend this service.
As a tip or recomendation: maybe improving or making things more clear would help people navigate throw your website better.
Thanks for your service!"

"my booking starts tomorrow on 7th Sep. I contacted your customer support two days ago to shift booking to end of September because I could not book flights, yet no answer received
while receiving message from you reminding me about tomorrow booking.
(Please note that while I was booking the hotel " cancelation was allowed", but when completed booking your email says cancelation is not permitted) which is annoying and made me unhappy
I hope you at least shift the booking so as not loose everything"

"Be careful !
In cases need to help to manage booking no menu and too slow response over 2 days.
I had a urgent problem after 48 hours what they said so I replied to follow my issue again.

My case,I was booking with no-refundable cancelling and don't show changeable then I want to manage some information with not cancel but ZenHotels.com said "You can't change anything"
I don't understand why I can't manage my booking.
My Booking number: BHZDFSWKASJJ
You can see the booking image -> https://s4.postimg.io/qunj2nn31/Screen_Shot_2016_08_13_at_18_39_27.jpg

Do you think it is fair with the customer?
So that I lose full paid money.

I NEVER visit ZenHotels.com anymore!
Hope this experience will useful for everyone who are looking this web site .



"

"I used Zen Hotels to book a hotel at Disneyland, got a booking confirmation from them but they didn't provide the room for me. The Hotel turned me away at the desk. Zen Hotels did not contact me during the day to make alternative arrangements. Their customer service is poor. I spent over 2 hours with them trying to find alternative arrangements but they were not able to get me another room for the night. This is completely unacceptable. I have used many booking services in the past and was never turned away.

Update:

Zen Hotels did refund me the difference in which I needed to book a different hotel. They do follow up with you even though it didn't help me that night I am glad that they still cared after the fact. I will give them another chance in the future, and will add another star for listening to my complaints and rectifying the matter. "

"It's so easy to book a hotel with Zenhotels.com. You can see all the options with clearly price and information about the place (star rate, services, location, cancel policy...). They also offer great deal and it makes cheaper price than other booking sites. If you want to cancel your booking, the step is so easy and quickly with their customer service. "

"I am very glad to cooperate with so friendly, comfortable and adaptive team of experts!
The first prize for me - the existence of the flexible understanding between inveterate travellers :)
The second prize - my right choice of the team ZenHotels.com :)"

"I did not receive confirmation email from system. But chatting with support helped me to cover."

"customer servicenya ramah. menyenangkan. cukup cepat dalam menanggapi keluhan pelanggan"

"My husband and i wanted a quick getaway before out baby arrived and our friend suggested zen hotels. We were hesistant but very oleasantly surprised. The website was easy to navigate and very helpful with pictures to help us pick where we wanted to go. When we arrived the hotel was just as described and we had no issues checking in! We are already ready to plan our family vacation!!!!!"