"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Smooth ordering process. Reasonably fast shipping. Great product! I simply love my new prescription glasses.
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"Easy and great experience "
"Ordered. Mens frames got extremely small frames."
"They were made all wrong. Could not see correctly."
“Thank you for your review. We are sorry to hear that you are not able to see with the glasses. We understand how frustrating this must be, and we want to make it right for you. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.”
"Great prices with quality frames and lenses."
"Easy ordering and best selection. "
"The order I did is taking long "
“Thank you for your review. We completely understand how frustrating it must be to wait for your order, especially when your glasses are so important to you. The standard processing time for all orders is 7–14 business days. If you haven’t received your order within that timeframe, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’ll be happy to assist you.”
"Website is easy to navigate and the selection is pretty good. "
"Just disappointed in the fact that the prescription is not accurate. "
“Thank you for your review. We’re sorry to hear that the prescription isn’t accurate. We completely understand your disappointment and want to make things right. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number, along with a copy of the original written prescription. We’d be happy to assist you.”
"It was easy looking for glasses and the virtual try on was wonderful. My glasses got shipped out fast as well "
"Easy to use coupon codes, good selection, fast shipping. My high severe myopia prescription was no problem for Zenni."
"Wow! Three pair of progressive glasses for under $300 dollars is amazing! What’s more impressive is the quality of my new specs! If you need glasses… Zenni is the way to go!"
"Fifth pair I’ve ordered, all are great quality. Shipping is always fast. Never had a bad experience. "
"I've bought over five pairs. "
"No words. All was smooth! "
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We are sorry to hear the glasses are too small. We recommend measuring a frame you have at home that fits well and ordering one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to”