Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
Excellent and Affordable!
"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
approval
"Great customer service. Very pleased overall "
Tons to choose from
"Was able to find sunglasses that I really like, mostly reasonable~I always seem to have to pay extra though because of a lower PPD"
Great customer service
"I had a return and was given a replace for my return."
Super cute, easy and fast!
"It was great! I’d definitely order a third pair "
Thanks
"I love these glass. Great style. Perfect fit and great service"
glasses look stupid.
"The glasses I ordered are not what I expected. On the portal it was all black. When they came the front of them were black and the sides were leopard. In addition to that the lenses that I chose were polarized but they are see through. "
The best
"To me Zenni is the best online eye wear company."
Great quality and fast shipping!
"I love these glasses, never again will I shop in a store for glasses!!"
My go-to for new glasses!
"Very happy with my purchase!"
Not what I Expected
"Not happy with my choice. "
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We're sorry to hear if the glasses did not meet your expectations. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
Amazing choice
"Awesome!!!!! I love my selection and amazed by their service. "
Never received order.
"Never received order. They are stuck at post office. "
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We're truly sorry to hear that you haven't received your order. We completely understand how frustrating it can be to wait for an order, especially knowing how important it is to you. Our standard shipping timeframe for all orders is 7–14 business days. If you have not received your order within this timeframe, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We would be more than happy to assist you.”
Oners Bay
"Nice and easy like Sunday morning"
Easy
"Put my prescription in selected my frames ordered and they showed up to my door. "
My Zenni experience
"The experience purchasing my glasses was very good. The only problem is when they get delivered there isn’t any where to get them adjusted if needed."
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We completely understand your concern. If you need to adjust the glasses, we have an adjustment guide linked below. However, if that doesn't help, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/how-to-adjust-your-eyeglasses”
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We're sorry to hear if the glasses did not meet your expectations. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”