"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I absolutely love my new glasses super fast shipping and they all fits wonderfully "
"I've been using Zenni for a few years now and the service continues to be great. The latest version of the virtual try-on is particularly good. I just got prescription sunglasses for the first time. I'm required to wear corrective lenses when driving and they're so much better than using those awkward overglasses. Time was just 2 weeks from order to delivery (standard free shipping)."
"There were lots of choices. I liked the virtual try-on feature. It helped me make a decision. And the customer service was prompt and helpful."
"I was hesitant to an on-line eyeglass wear company because I was concerned about the fit. I ordered two pair of glasses for less than I have paid for one pair in the past. The time wait was no different than if I had ordered them from a brick-and-mortar store. Both pairs fit me perfectly. I couldn't be happier. This is the only way I will buy eyeglasses in the future."
"This was an amazing experience! My first time ordering glasses online. I have always wanted to, and I am so glad I did with your company! It was easy and effortless. I also had a question, and it was answered right away! "
"Great quality product, fast and easy ordering and very efficient delivery "
"I love my new glasses! I get lots of compliments! The quality is great, the price was cheaper compared to competitors like EBD. The customer service was great. Shipping was within the estimated timeframe. Overall, I’m a very happy gal! I’ve purchased Zenni for years & will continue to be a loyal customer. "
"Took my money, offered absolutely NO Help . I did notify by email 2 days before delivery the address was incorrect. I was informed it was my problem.
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"Once I decided which lenses I wanted for my new prescription glasses, I filled out the information for Zenni and ordered them. Easy Peasy!"
"Lost my glasses needed another pair. Came across this website. I bought 2 pair!!!"
"Good specs, am impressed with the glasses "
"The glasses fit perfectly and I loved the style! "
"I bought two pair of prescription glasses and they are both perfect. They are as good as the ones I paid $100’s for at the eye doctor."
"Pleasing every time we order"
"Bad experience
Bad experience "
“Thank you for your review. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see a return label has been sent to you, and we are happy to assist you with any future orders if you decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We’re truly sorry to hear about your experience and understand how upsetting this situation must be. We’d like to make things right and have reached out to you via email—we’re looking forward to your response. If you need further assistance, please don’t hesitate to contact us by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’re here and happy to help!”