"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I will be returning to buy as needed, great selection and very easy web site to navigate and your glasses come correct!"
"Needed a new pair for my daughter. Fast, easy and affordable. Will definitely order again. "
"Good service and great product for the price. Fast service and free delivery!"
"Ordered shipped arrived very satisfied"
"Excellent glasses and lenses. "
"Even this survey doesn't work "
"Super easy to order, great quality glasses and fast delivery. "
"Great experience! Wide selection, great prices, good quality. "
"I have ordered several times from Zenni -- every time the prescriptions were exact and shipped within one week. I think I got my last prescription glasses for about $14--HOW can you beat that? A+++. "
"Caught an fantastic sale and ran with it!"
"Was recommended by a coworker and so far has been a good fit and decent quality. Might order a second pair."
"I wish there was a warning that the tent would be yellow, because I would’ve taken the tint off instead of spending extra money on it"
“Thank you for your review. We are sorry to hear that the glasses did not meet your expectations. If your glasses are equipped with Blokz lenses, we would like to inform you that the yellow hue is normal, as it helps to block blue light from digital devices. If you would like to learn more about Blokz lenses, you can check the link below. In the meantime, if you would like to explore your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/blokz-blue-light-glasses”
"Great! Only place I will use!"
"Lied to me and assured me they could include an invoice in shipment to abide by regulations of
the detention center my husband is in. Wasted my money. Glasses were "returned to sender" by the facility. You refuse to give me a refund. Was a long time customer for myself and whole family. Not after this. "
“Thank you for your review. We are truly sorry to hear about the frustration and disappointment you've experienced. We completely understand how upsetting this must be, especially after being a long-time customer. It’s never our intention to cause any inconvenience, and we apologize for the miscommunication regarding the invoice and shipping issues. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with any questions. We’re here to assist you and resolve any concerns.”
"I find it hard to believe how long it’s been since I ordered my glasses and I’ve srill not received them. It does no good to try to track them as nothing is trackable. This is a very frustrating experience, and I’m not likely to recommend the company to Friends or family."
“Thank you for your review. We are truly sorry to hear about the frustration you’ve experienced with your order. We can understand how disappointing it must be to wait so long. The standard time frame for all orders is 7–14 business days, and the timeframe will start after the day that the order is placed. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media if you have further questions. We would be happy to check further into this!”
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We appreciate your feedback! If there’s anything we can do to assist you, please don’t hesitate to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through live chat on our website, or on social media with your order number. We’d be more than happy to help resolve the issue.”