"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Still waiting for them to show up. According to tracking they will be here 28 days after I ordered not the 7 to 14 they say. Will update when I receive them, whenever that will be"
"I had a little trouble with the website this time, but it was probably me. The only trouble is deciding which ones to buy! I have recommended Zenni to everyone!"
"disappointed in the cancellation process called within 5 minutes of placing orderrelizing the prescription was wrong. Had to wait for glasses to arrive and then send back. Then I had to reorder new ones and took the whole 2 weeks but overall this process took longer than I expected"
“Thank you for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media with any questions so we can better help you.”
"All’s good with the exception of delivery time. Also- the chat window; could you put that somewhere else. It’s kinda in the way. Maybe just a bar that says CHAT?"
"I have purchased a second pair of glasses this year. They are high quality and everyone comments on the fun frames. "
"Very easy process and I am very pleased with the product. I was worried I didn't order the right size but it fits perfectly and I'm able to see so much better with my new glasses."
"The experience of ordering online was quick and easy. The glasses came fairly quickly. I believe around a week. I was updated through email when they were sent out. They arrived in good condition, fit and work great!"
"Great experience! Was a little nervous being my first time but am so happy I made my purchase. "
"Easy to use, price was right "
"I’m sold on Zenni from now on!"
"The customer representative is an asset to your organization. Very professional we and helpful "
"Ordering was easy and my new glasses came quickly. I wear progressive lenses, so ordering online could be difficult, but my glasses are great and I love them."
"Very easy to order. no complaint at all."
"The lense is to dark for me chatted with CS, didn’t get anywhere with them, I took a guess on the sunglasses lense "
“Thank you for your review. We are sorry to hear the lenses are not what you were hoping for. If you would like to check your return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”
"Super excited when my new glasses arrived! Even more elated when I saw how gorgeous they are "
A rep from Zenni , ZenniJeA, has responded:
“Thank you for your review. All orders do have a standard time frame of 7-14 business days, not including weekends and holidays. If you can please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number we would be happy to check the status for you. ”