"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Just what I wanted. Right size, right weight."
"Quick easy and affordable "
"I've ordered from Zenni twice now, multiple pairs of glasses both times. My concern is that the orders somteimtes take longer than promised at checkout because they haven't navigated their shipping plan effectively. This isn't unique to Zenni, but shipping logistics are part and parcel of the business model when a company is rooted in mail-order items. Therefore, such companies must find ways to ensure that orders are out of their warehouse within 24 hours of the label creation; those businesses further owe the customer the service of carefully monitoring the shipping partner's progress for each order to ensure that orders arrive within the promised time frame. "
"Was very pleasantly surprised.
They arrived in a very well packaged manner. They are gorgeous and fit me well. I'm very happy with my glasses"
"Got them for a family in our preschool. website is easy to use and has great quality"
"I need prisms. And I need progressive lenses. Trying to make single-vision lenses work.
Will not buy from Zenni again."
“Thank you for your review. We are sorry to hear this! We can only do prism for single vision lenses. If you would like to check your return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
”
"Excellent , highly recommend! "
"We tell friends and families and a lot of people"
"Still waiting after 3 weeks"
“Thank you for your review. All orders do have a 7-14 business day time frame, including both manufacturing and shipping. If the order has not arrived in that time frame, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”
"100% will shop again in the future. "
"Well done Zenni , you make shopping for glasses fun"
"It was fast and product was very good "
"GOOD SERVICE, GREAT COMMUNICATION,"
"Zenni exceeded my expectations! The fast shipping ensured my daughter got her eyeglasses promptly. The vast variety of frames made it easy to find the perfect style, and the straightforward prescription input simplified the entire process. Overall, a fantastic experience with Zenni. "
"As a school counselor in a small Charter school, we needed to get a replacement pair of glasses for an Elementary student. The site was so easy to use and we received our order perfectly and quickly. "
A rep from Zenni , ZenniNK, has responded:
“Thanks for your review and your feedback. We are sorry to hear your package had an unexpected shipping delay and will pass this feedback onto our team. If you did not receive your package within the estimated timeframe on the website, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media and we would be happy to assist you.
”