"I received immediate email acknowledging receipt of order and when the order would be processed. As promised, the order was processed on Monday and I received an email giving me the shipping details. Excellent speedy service and good communication on the process!"

"Overall experience was good.

After a slight delay in shipping(1 day) the package was shipped out with an estimated delivery time. The customer service of their ebay seller was pretty good. I contacted them multiple times and received a response fairly quick with good explanations of the current situation. After the shipping delay I was credited a 5$ refund credit.

The product did arrive on the estimated delivery date once it actually shipped and arrived in NEW condition and is working great.

The only thing that really scared me about this purchase was the lack of knowledge about the shipping delay. The responses I received about this delay included lines like: "I don't know why this delay occurred". I little more information would have been nice instead of keeping me worrying about my order."

"I've ordered a few times from these guys in the past and never had any problems with them. I can't comment on customer support since I've never had to bother with that. Maybe I'm just lucky.

I placed an order on the 15th, and it was shipped out the next day and arrived on the 18th with no problems.

As an online merchant myself, I realize how much more likely an unsatisfied customer is to write a negative review than a satisfied customer writing a positive review."

"After making the decision to purchase a netbook, I settled on the ASUS EeePC 1005HA-PU1X-BU. Shopped around for the best price. Found a good deal from ZipZoomFly which included free shipping and a $20 mail in rebate. So I placed the order.

Sept 14th: order placed. Item was listed as in stock and "usually ships in 24 hours"

Sept 16th: the order status finally changed from pending to "packed"

Sept 18th: order status still shows as packed.

I grew concerned with the fact that the status has not changed to shipped and call their customer support. The woman who answered was polite, however, she informed me that the unit was on back order. I asked why I was charged and never informed of the back order. She could not provide an explanation. She offered to cancel my order which I promptly accepted.

I requested written confirmation of the cancellation as was told this would not happen. My order status would be updated by Tuesday to reflect the cancellation. I will have to monitor my credit card and look for the refund.

So much for the good deal."

"Sending defective items, and charging you shipping + smug and misleading customer service! You can see the steady decline of the customer satisfaction over the years. Will never buy from them again! Ordered a graphics card, which arrived dead. Asked customer service what to do, they said send it back, we will cover the shipping. Then they declined to cover my shipping, providing smug responses. Do not order from them unless you want to get robbed. "

"DO NOT BUY FROM THIS STORE. I bought a product that had great reviews (laptop computer). Did all my research and found the best price on this site. The laptop they sent me turned out to have a bad keyboard. I returned it to them to have replace the unit. Instead of replacing it, they told me that their returns department found nothing wrong with it.

When I called them to dispute, I spoke with their Customer Service Manager. He couldn't resolve the issue for me and aside from that, he was incredibly frustrating to talk to. I felt like I was being scammed because they wouldn't give me a working unit nor did they let me talk to anyone else except for the customer service manager who couldn't handle the problem. They kept pushing back the disfunctional unit to me and said that it was working properly.

Luckily I made the purchase on an AMEX card. Their customer service is great! I told them the situation and they told me not to accept the unit when it was returned to me. They refunded my money and told me they would handle the issue with zipzoomfly.

Do not buy from Zipzoomfly.com! "

"Delivery time was excellent. Store was acceptable. I am really upset that they "partnered" with a seriously scammy ad company (came up as a pop up before the order page would show up "save $10 on your next purchase, it'll only cost you $13 per month". Uh, no. I think I'll stick with their competitors.)

Good luck ZZF. I will not be purchasing from you again while you have said ads. Please, by all means let me know when those ads go away, and I'll consider giving you a second chance. If you're willing to "share" my info with them, then I'm willing to "share" my opinion of scammers and scam facilitators."

"Easy transaction, well packed HD arrived as promised..."

"Very bad no wonder they used to have a different name on the website.
they send me a different product and after I returned it they charge me 15% stocking fee when I didn't even open the package the package is new and they will sell that to someone and I get charged.
This is my first and last time that I buy from this company. "

"I am an IT manager, and my technical level is very high.

Bought and received laptop, and it blue screens (BSOD =Blue Screen Of Death) several times per day.

Send it back, and they would not offer me replacement, stating that warranty skicker is damaged (and it is not). I asked for refund, and they won't even think about that.

They said to wait 2-3 weeks for manufacturer to do extensive testing. College just started, and I am looking at close to a month without a laptop that I paid for, at best.

I just filed a complaint with the BBB (Better Business Bureau), and I am contesting the charge now with my credit card bank.

I will not buy from them again, and will advise others to avoid them, as well."

"I purchased from ZZF even though I have heard negative things about them. The item was incompatible and the manufacturer stepped up and corrected the issue, but what ZZF did in their return offer was simply devious.

After speaking with their representative regarding a return and even willing to eat the restocking fee, I was told that I was past the window to return the product even though I had only has the product for a few days.

The long and short of it is that their counting for day of return starts the moment the item is purchased. Not shipped or received, but the time you order it. By the time they actually processed the order, slowly since I did not pay for a timely processing, and shipped it, the majority of my return window was gone.

It gets even better. According to the representative, they return days count includes Saturday and Sunday. They justify this since you can apply for a return on weekends so such day count in return counter.

Odd that the same cannot be said for refunds. When it comes to refunding your money, it is business day only that are counted.

There is a reason that ZZF doesn’t participate here. CNET certification is a joke. Shopper.com uses eopinions.com for ratings. EO is a bigger joke being admined and run by volunteers who are notorious for silencing opinions and reviews they do not agree with. Even then, look at the recent positive reviews on sites like EO and PriceGrabber. One-off positives with little details in most cases.

Even with all those suspicious positives, take a look at the more recent reviews. More and more are negative. I wonder if ZZF will drop other cites once their ratings drop?


"

"zipzoomfly.com listed free shipping and then refused to ship. Then zipzoomfly charged a restocking fee cheating me out of $21.78. I urge any individual who is thinking of purchasing to not buy from this sleasy company."

"ZipZoomFly always has some of the best prices on the internet. Service is excellent, and shipping speed is great. I have never been disappointed with an order from ZZF. I always check there first when I need electronics gear. You can also follow their twitter feed at @ZZFDEALS for tons of great deals."

"Sometimes ZZF has lower price - and that's not nessesary a good thing - it can be the start of a shopping nightmare. STAY AWAY FROM THESE CROOKS, AT ANY COST! I ordered two hard drives from ZZF. It took one full week for delivery. Upon testing one of them was dead. Put into priority mail for RMA the very second day. Received the replacement after another week - again damaged and DOA. Called them and they said 15 day return period was over and nothing they could do. So people, do not buy anything fragile from ZZF, or you are taking your own huge risk, especially if your location is far away from their distribution center in California. I tried to file claim through Fedex, and ZZF refused to provide shipper's waiver, which cost them nothing. They claim they are customer-centric in the website - total BS. The customer service treats customers like enemies - they just don't care. I repeat - STAY AWAY FROM ZIPZOOMFLY."

"This is by far the worst experience we have ever had purchasing anything online. My wife and I purchased a 400$ netbook from these crooks almost a month ago now. The laptop came defective, as it kept freezing and crashing. I contacted them about it two weeks after the purchase.

At first they said they'll replace it once a proper diagnosis is done. They received it and said they diagnosed it, and their so called diagnosis was "to turn it on", after 10 days of non-existant customer service a la chinese...nothing was done. They said they would refund us some of our money, by keeping a so called 15% restocking fee despite the item being defective. To this day, we have no laptop and no money was ever refunded to us. Please avoid these people at all costs, it's a big risk.

This nightmare continues...just our story."