"Greeeaaatttt service,Rob is AMAZING, he helped me a lot answering all my questions. We absolutely love the Jura espresso machine. Thanks a lot Rob for everything you do. Happy Holidays to you all at aLatteHotte. Sincerely the Difedes."

"Ordered my Jura J9 through AlatteHotte website. Being the type of person that prefers to type, I really like their online chat feature...I received help very quickly and love that I didn't have to chat on the phone.

Was very well advised. I didn't feel pressured into any particular machine, rather I was well guided and informed of all the differences between the models.

My machine arrived quickly and I'm very happy with the quality of service."

"Ordered Lavazza coffee beans for xmas gift (to myself!) and I thought this website was very user friendly and it was cool that you had so many options for delivery. I will definitely come back for more!"

"Never had item in stock. Lied on several phone calls and even promised item already shipped so I couldn't cancel. Promised the warehouse was just too busy and would add tracking information. When the item still hadn't arrived I demanded a tracking number. Promised he would call right back. Never got the call so I demanded a cancellation. Finally he allowed me to cancel my order after I called him out. Very frustrating I could have been enjoying my coffee two weeks ago!

Update 12/17/14. aLatteHotte tried to falsely get this review pulled, be very careful when placing an order here. They will eventually refund you, but why deal with the hassle?"

"I recently browsed online retailers selling the Jura Capresso Z9. aLatteHotte offered additional value, a discount on the Z9, and a trade-in for my Jura Capresso S9 One Touch that I could not find elsewhere online. Rob from aLatteaHotte answered many questions I had about purchasing the item from them, as I was somewhat skeptical of the deal they were offering. The extras and reduced price made it an easy to decision to upgrade to a new model even though my S9 is working fine with no issues. aLatteHotte delivered as promised and I am very happy with my purchase.

I do plan on purchasing the accessories (cleaning tablets and filter) on an as needed basis through aLatteHotte since they are an authorized retailer for Jura."

"BRAVO TO aLatteHotte. WE BOUGHT A JURA F7 COFFEE CENTER AND DID A TRADE-IN. THE SITE WAS VERY EASY TO USE, GREAT PRODUCT SELECTION, THE BEST PRICE ON-LINE AND A SUPERB TRADE IN PROGRAM. THE BEST WAS ROB OF ALATTEHOTTE FOLLOWED UP ON EACH STEP HELPING WITH THE ORDER, AND SENDING THE TRADE IN, EVEN MAKING SURE MY WELCOME PACKET WAS SENT.
GREAT TO HAVE A "REAL" PERSON SEEING THAT EACH STEP WAS COMPLETED. SO RARE IN ON-LINE BUSINESSES. WE WILL BE HAPPY TO USE THEM IN THE FUTURE. "

"I've never been the one that HAS to have a cup of coffee every single morning, so I was very reluctant when my wife kept bugging me for a machine to replace our Keurig. I lost the battle and gave in to shopping for a nicer machine (to at least appease the wife). We got some advice from the neighbor that owns a Saeco and referred us to the website. I know I can be one of the worst people to have on the phone and I'm sure Rob had some headaches with all the questions I had...but not once did show it! He was extremely helpful and guided my wife and to the right machine that both satisfied her coffee needs and didn't hurt my pockets too much.

I've had the machine for a couple of weeks now and I'm slowly converting into an aficionado. Not only did Rob recommend the perfect machine, he also advised us as to the kind of coffee to use with it and how to make sure we keep it in tip top shape. I'm definitely recommending this machine and AlatteHotte to all my friends and family!"

"Customer service is the best"

"I posted this message a couple days and noticed it was gone so I am re-posting.


I have brought my machine here for service in the past and also just purchased a new Jura product. I couldn't be happier with my new machine! They definitely took their time answering questions and helped me select a new espresso maker. They are the epitome of customer service!"

"I've gone to these guys for close to ten years now...They initially fixed my coffee maker that I hadn't bought from them and it still functions perfectly, on a daily basis. I buy coffee from them each month and they continue to be friendly, competent, professional and well intentioned. I appreciate their service and smiles....Thanks guys!"

"I recently shopped the internet hard to find a deal on a Jura GIGA 5 to replace my Jura S9. aLatteHotte had the best deal by far. They even took my old machine in trade AND allowed me to hold off sending it back to them until I got my new GIGA 5.
The package deal, which included the cup warmer and milk cooler, Intelligentsia beans, and extra filters and cleaning supplies could not be matched with any of the five vendors I shopped.
Rob, the owner, is very responsive and does what he promises. I had a lot of questions about buying a $5,000 espresso machine and he seemed to be there seven days a week. He even helped me walk through the setup when I got it.
It appears they got started as a Saeco repair facility and grew the business from there. Rob loves his espresso. He is the disembodied voice in the YouTube demos.
Although I have not tried it yet, their deal includes a free cleaning and tuning arrangement for life. So keep the shipping box.
"

"I purchased a Jura Impressa J9 earlier this year from alattehotte and couldn't be more happy with this machine. It works perfectly, has all the bells and whistles on it that I need or want, is easy to maintain; and best of all, Mr. Rodrigues himself (the owner) went over different models with me to help me determine which one fit my needs. I would recommend this business for anyone who wants a top of the line espresso/latte/coffee maker for home use."

"My new Saeco machine is the envy of my apartment complex Ha!! Rob was wonderful in helping me pick the perfect machine for me and my girlfriend. Perfect ! I will be returning to get additional unit for Xmas gifts!"

"I have been getting my filters and coffees from these guys for a while I decided to buy my next machine from them. Best decision ever! I got a great deal and I got my new shiny Saeco in less than a week, and I also got some freebies and Rob's advice over the phone is the best. Love love love alattehotte"

"My gosh these guys are life savers! They have fixed my Sacco every time! I bought from them my new Jura and I couldn't be happier! Rob knows everything about super automatic espresso makers!"