"The importance of AED's in buildings are crucial in the steps taken in life saving procedures. American AED (Grey Barnes) understand that. The follow up was immediate, questions answered within the day and took the time to listen. Grey was very knowledgeable and was able to provide me the best fit for our agency. I hope to never have to use these AED's but I feel incredibly confident that our agency has the best possible tools if ever needed. Thank you American AED for quick response (AED joke here)! "
"Very easy to order and they provided detailed transit location. "
"The AED is fine so far. We have not had to use it so we are not sure if it works 100% but it makes all the sounds as if it works. We ordered a full package including a cabinet and we are missing part of our order. We tried calling the number on the invoice but the phone just rang so we left a message waiting for a response. "
"excellent serv - start to finish "
"Awesome products at an awesome price!"
"Excellent Customer Service"
"No notice of item being shipped but item arrived without damage. In the instructions is states that the battery must be installed in the AED no more than one (1) year from date of manufacture. The date on the battery was October 2022. It is currently May 2024. More than seven (7) months past what the information states that it needs to be. Plus it does not tell you what to do if it is more than a year past the date of manufacture. No information as to who to contact to get a replacement battery for a brand new item. Also the unit has WiFi but never received an email with login information to connect the unit to my WiFi. The literature states that an email should have been sent but this was false. Happy with the item not being damaged in shipping but not happy with the battery being past its date of installation and no information as to who to contact to get it resolved. "
"Easy web site to use. Had all the equipment that I needed. Fast service."
"Thank you for your quick response to the order shipment. I had the product with three days of ordering. Thanks so much!"
"Got all ordered equipment!! "
"Our church ordered the AED and we got a nice discount and it came very quickly. "
"You keep sending me a survey for something that has not yet arrived."
"I ordered a week ago. I received no e-mail on shipping yet. I sent an e-mail through the website requesting a status update. I realized that it was a Friday before a holiday week. I hope on Tuesday I will get a response. If there is an issue, I would request a refund. As of now, nothing to report, no communication, and nothing has been sent or delivered."
"Great work. Helped out a lot"
"Didn’t receive the training part of the order. Called several times. Left a message. Never received a call back. Will now ask for a refund. "
"Product received on time, in good condition and as advertised."