"I spoke w Tammy...very professional"

"Fine experience ... responsive and knew the answers I needed."

"When I called this a.m. to ask why there was no drain pipe installed i felt condescended to and then was told that I’d have to wait and the sales rep would call when they came in.This was after several attempts the night before to even reach someone the evening before."

"My experience with BGE Home and accessing service is/was outstanding. Keep up the great work!"

"This was the first poor experience. Usually good.very disappointed. My problem is of some urgency. Seems as if there was a lack of communication between the call center and the worker."

"My experience with your call center set the tone for my service experience. By the time the call ended i felt that my needs would be met...and they were."

"I have a contract. Stuck with bge home for awhile. Takes too long for appt when I have a main bathroom tub backing up and can't use it to shower."

"The representative was great. She handled my issue professionally and friendly and fixed some issues she noticed and scheduled me as fast as she possibly could and fixed the billing on the account to reflect the correct information. I would say BGE has definitely improved their call center. I remember before I would call and someone would hang up so this was an 180 degree turn. Keep up the good work!"

"She was so nice and went above and beyond for us."

"I feel the service has always been good! I could have called at a time you were overloaded with Annual service requests ( I heard it announced on the radio at least twice the day I called), but a few more representatives might eliminate the customer wait time. (Getting you on the computer would take me at least 10 minutes or more!)"

"Adam, the repairman from BGE Home, was shown to be an excellent technician and responsible individual. BGE Home needs more technicians like Adam."

"Good, but the warranty is expensive"

"Very nice service man came to my house. He even called before his time which was fine with me!!! My appointment was anytime after 12:00 p.m. and he called before 12:00 and ask if he could come early. Yes sir you can."

"Service tech was very polite and professional."

"BGE phone representatives were all very attentive, patient, and courteous."