"No paper work was left by the tech."

"I was told there were no appointments to be had but then they told me to call the next day to try to get an appointment. Made NO sense and I STILL have no appointment scheduled!!!!!"

"I'm sorry I don't remember the young lady's name. I did express my appreciation as to how she professionally and patiently answered my questions. She explained the process of my inquiry in a very professional manner and demonstrated outstanding customer service skills.Thanks, Corine"

"Not good. It seems you don’t care about prompt service for your customers."

"I’ve been a happy BGE customer on the monthly plan for the 2 years. I’ve been on the service plan for 3. Service tanked (got really bad) within the past year, so I just fired your company...and found a new one to do the work and schedule an appointment in the next two weeks, in less than 5 minutes. To find out how I did that you will have to pay me money."

"I did get a good deal on my Windows. Your rep beat out 3 other companies. They also gave me a good deal in that if I paid it off in a year there was no interest charge. So paid it off in a year. So one part of your company is on track and the other one is off the chain! Way off the chain!"

"tried EVERY OPTION FOR TWO DAYS FOR HOURS AND NEVER GOT A HUMAN!!!!! uNBELIEVEABLE!!!!! there HAS TO BE A BETTER WAY!!! fINALLY got a human on the commercial side. 1st hung up before I could convey my problem. 2nd offered to help but found I was under warranty and not service contract. Finnally got a normal connection a few days later and an explanation of options. If I had a serious immediate immergency I was out of options and no way to correct it. A very SERIOUS PROBLEM????? I'm NOW WORRIED about future service in an emergency, Do you have a number that WORKS!!!!"

"I was very disappointed with my request for a heating inspection. When I first called, I was asked to push 1 if I was over 50 yrs old. I suddenly found myself connected to someone who told me I had been selected to receive a free medical alert device. I was not happy that I was being subjected to this sales pitch when I was trying to contact BGE Home. I politely declined to offer and hungup. I consider this bait and switch scam directed toward the elderly to be something that BGE Home should not condone and wonder why this could happen when calling the BGE Home telephone number. The second time I called, I got through immediately to BGE Home. I requested an inspection appointment for my heating system and was told it could not be scheduled until mid January. I was surprised and disappointed that it would take this long and wondered if it was because I have already purchased a contract which includes this service. I was not pleased with my this BGE Home experience."

"Experience with the phone system is terrible. Your website is not much better. The customer service rep I spoke with was professional, knowledgeable, caring, and efficient."

"My general experience was excellent. The customer service went far and beyond. The technician was attentive and helpful."

"The general experience was very good and I felt much better about my issue being resolved after the call."

"Answered questions about Service contract."

"I like to call, So far I have always spoke to a very nice person, and they speek English.."

"Past service ALWAYS THE BEST SINCE WE'VE BEEN WITH YOU GUYS 50 YEARS PLUS THANKS AGAIN"

"BGE Home has been excellent until this time."