"just awful missed my service call because tech had wrong number despite asking service reps for the wrong number to be corrected on 4 separate calls that is unacceptable!"

"BGE Home has always been good, prompt and have wonderful service. Your phone rep when I get the right dept is courteous and the service rep who comes to the house is very professional and knew his stuff. Thank you."

"Kodesha was very, very patient with my inability to give her the model number in a hurry. I couldn't stay squatted down to read the label because of my aged back and legs so it took a while before I could face the label properly to give her the model number. She put me on hold until I could. Thank You"

"MS KAYLA TOOK THE TIME TO LET ME TELL HER MY PROBLEM. SHE THEN , COMMUNICATED IT TO BOSS WHO SOLVED THE ISSUE. THX MS KAYLA"

"We have had a service contract on our boiler for maker years. It has taken a week without heat to get the boiler serviced (so far). And now I hear that the part is not covered. I will not be renewing our contract"

"Customer Service was very nice but nobody called me back for my stove issue and now I have had 2 FIRES.. IT SEEMS LIKE NOBODY REALLY CARES!!"

"I felt my needs were taken seriously and addressed in a timely manner."

"My experience was good the agent was informative and understanding"

"Wonderful very courteous and knowledgeable."

"Calling in was fast quick and easy. Someone was able to get out to my house within 2.5hrs which was great because our heat wasn’t working. Thank you!!"

"Installers for water heater were on time and efficient. Although I did have a water concern shortly after install the telephone representative did vet approval from manager to have a repair person come back to my home that evening. He had to weld a few areas that must not have been welded together properly."

"Pam was great. She wasn't sure on one item and said she'd call me back. She did at the exact time we decided on and had all the answers. Pam was very helpful and professional."

"Best part. Patience, kindness and sincerity of the call center representative. Very much appreciated."

"Exceptional professionalism and service."

"The Customer Service Rep. was very professional and knowledgeable."