"All through it was smooth. The mail-in label was provided, and once the evaluation was made, the credit was given through ACH to the bank account. Fair rate, satisfied. "
"I would highly recommend this place. They by far have the best customer service out there. It was a fast and friendly service that I received. "
"I keep returning to Buyback Boss for selling my devices. They have never let me down. I have always gotten a fair price for my items - most times they give me more than what was quoted!! Shipping is fast, communication is regular. This service is EXCELLENT in my opinion. I will keep coming back! "
"I had a great experience with selling my iPhone 7 to this company.
Apple and Verizon were not interested in buying back my iPhone 7 because it was no longer accepting the system updates and is outdated, so I googled who would buy my phone. I came across Buyback Boss and I completed the online form. They quoted me $42 when I answered all their questions. They emailed me a free shipping label that I printed out. When they received my iPhone 7, they emailed me to tell me that they received it. Then a few days later, I received my payment via PayPal for $69. YES!! I received $48 more dollars than they quoted me originally. They said that my phone was in excellent condition and it deserved to be valued at a higher amount. I was so surprised and grateful! I recommend this company highly."
"This is my second experience with Buyback Boss buying my iPhone and I highly recommend them for the reasons above."
"I’ve used BuyBack Boss a couple of times. Each time the offer was fair. They take the time to thoroughly evaluate the items you send. I have had several items that received higher payouts. And just a couple (due to my error) come in lower.
When they evaluate your items you have to option to accept or revise the offer.
They are my preferred company to use. "
"They claimed the phone has scratches which was not true. I have pictures of phone before I sent and I've asked for it to be returned. If there are scratches it would be from them. Would not recommend their services."
"BEWARE!! Such a bad experience. The phone I sent was flawless and now they're saying the glass of the camera has a small crack, so they reduce the price from $223 to $56. Phone is in their hands and now they can do/say whatever they want. Send the phone and then deal with the price reduction. Not cool. "
"Originally I was set to sell a Galaxy Fold 4 which at the time of me writing this, a new one is $1500. The original agreed resell price was $718 which was already pretty low but considering I got it from $1000 I figured okay fine. The phone was sent to them with minor scratch on the corner that any phone would have and scratch resembling a hair on the camera. Camera quality and function was not affected and you have to crane your neck in the light to see the scratch. Well the offering price went from $718 down to $118. When I responded back at first in disbelief, they said they'd done a reassessment and $138 is what they meant to say. Now I don't know about you, but with some things it's just the principle of the matter. When they sent me this I requested they send the phone back. If I am going to sell my damn near brand new phone for pennies, I may as well do it on my own accord via Ebay or somewhere else. Don't insult me. So when I finally asked to have to sent back to me again they offered $575 as a last attempt effort. I am currently looking to sell this phone on on my own. Wouldn't recommend this site unless you don't care what they're offering."
"THIS PLACE IS A SCAM!! They received my device and now won't send me my funds or respond to any messages!!"
"Sent them 2 perfect S9+ phones, where going to give me $210, but emailed me and said BOTH where broken and had ghost images on screen,WRONG!!
PHONES WHERE LIKE NEW!! Rhey where in a protective case from day one. So they want to give me 40 bucks for both, so now they can turn around and sell them for hundreds!! What a SCAM!
SELL YOUR PHONE TO SOMEONE ELSEOR JUST KEEP IT.
Avoid this company at all cost.
Do not go by the star ratings, READ THE REVIEWS."
"I had never used this service before, so I was slightly skeptical. However, after the process has been completed. Everything ended up great. One small issue happened and they corrected it immediately. The expected time to receive my check had elapsed by over a week. So I took the time to report that I hadn’t received my payment. The Customer Service team, Kiara specifically, was on top of it. She immediately issued a replacement check. I received the new check within a week, for the exact amount I was to receive! They were communicative and on to of it!
Thank you! "
"Super easy and smooth process. Exchanged a couple of emails with the team for things relating to my items being sold. Very professional and very nice. Overall awesome experience. Would 10/10 recommend to anyone and will definitely be using them again in the future!"
"I was given the full credit quoted by Buyback Boss for my old phone. They sent me a return slip and even a box. I just sent the phone back and received a check about 5 days after the phone was delivered to them.
Very straight forward and easy process. "
"Got a price online before sending it in and when they received my phone they told me it had a large fingernail scratch on the screen and this phone was in perfect condition when I sent it in. They offered me 108$ online and when they had the phone in hand they said they could give me 55$ lol UNREAL! Told them to send me back my phone they offered another price of like 73$ I went ahead and took it and told them to shove the phone up there ****!!! SCAMMERS "
A rep from Buyback Boss, BuybackBoss, has responded:
“Hi Jeff,
I can respond here as you’ve left a review on multiple review sites. I’m happy to clarify the details of your order for anyone that may be reading through.
First off, I can assure you we are not a scam and have no intentions of operating as one.
You sent in two Samsung S9+ devices under the our “Mint” condition. The “Mint” condition is for devices that look and operate like new devices, so they can’t show any wear or defects. We received your order and upon testing the devices, we found both devices had an LCD defect commonly referred to as ghost image. Ghost image is an LCD burn and appears as faint images of the most commonly viewed screens of the device. These faint images never go away are are burned into the display with pink/red hues. I took a look at your order and when looking at device 1, there is ghost image of the keyboard at the bottom of the screen. So the keyboard is always faintly visible in the background regardless of what the phone’s screen is displaying. And, device 2 has a ghost image of solitaire cards present at the top of the screen. The ghost image is noticeable enough for us to capture it in a photo. We have attached a photos of each device in your order email chain so you can see what we are seeing.
Ghost image is a common LCD issue and is listed as an LCD defect on our site through the order process. It’s listed under the “Broken” condition category on our site which is why your devices were evaluated under the “Broken” condition category. This is the only reason the device’s changed category and offer. The device can remain functional with ghost image present which is probably why this offer and category change was a surprise.
If you have any questions please let us know by emailing us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss”