"Tried to call for information due to I was replacing outdated parts and am not versed with hinges. Impossible to talk to anyone at this place so ended up ordering wrong parts which their web page suggested.. Requested call back to get correct parts. Instead got an email back telling me i would have to drill new holes for a front mount. Original was a side mount. Emailed back to see if I there was another part that would work better. No response. Had to call blum to get the correct part. {Their service is great by the way. } I will have to eat shipping cost to send wrong parts back. They are giving me money back on wrong parts but what a pain in the ****. Could all be solved with a simple phone call - like blum "
"Muy buena, y recomendable. Todo salio mejor de lo esperado."
"Ordered Wilson Art Indigo edge banding and it was exactly what I needed and a win for the project. "
"Prices are reasonably low and shipping was faster then I expected. Recieved the product like I ordered. Will be coming back for future needs. Thanks."
"The order was delivered very quicky, however it was short on the count. I thought that this was going to turn into a hassle and a bad experience, but I was wrong. I contacted customer service immediately upon receiving the order and they were very helpful about the issue and started a customer service correction order. I was contacted later that day by email and was asked to send an image of the order I received and the packing invoice, which I did. They contacted me shortly after that to inform me that the missing item was being shipped that same day. I received it the following day and did not have any delays on completing my project.
I feel that even though there was a problem with my order they handled it professionally and swiftly for which I was grateful. "
"The product was delivered earlier than expected, was easy to install and completed the look of our bathroom cabinet."
"Got what I order & was correct item"
"Total cooperation with CSR. She was knowledgeable, precise information was delivered and we identified replacement of an 50 years old hinge that had only one new equivalent. It took me only half an hour to drill new holes and install back the cabinet door. Im a a retired engineering technician in my late seventy. That is what i will call customer service at superlative!"
"Received the exact hinges I was looking for . They work great."
"I needed a couple of new hinges. It was easy to find the type I needed and easy to get them to me. They fit perfect an I suspect I won't need anymore for another few years."
"Thank you , Cabinet Parts for your extensive offerings, ease in ordering and timely delivery of quality product."
"Ordered 18” slides, received 21” slides. Called customer service and spoke to someone who didn’t understand what drawer slides were, and how there was a mistake. He seemed to finally grasp the issue and was supposed to organize an exchange. Instead I received a refund—that’s fine, thanks. But seriously, how did he not understand I needed the correct slides? He never indicated I’d need to place a new order. Get better, more knowledgeable service reps. "
"Here's the revised text:
"My cabinets are old and outdated, and I can't afford a kitchen makeover. I repainted my cabinets and replaced the hardware. However, I didn't realize that I couldn't use just any type of hardware, specifically the hinges, without drilling more holes in the cabinets. Luckily, the cabinet parts store had a substitute that would fit. The new hinges worked, and now the cabinets close a lot better.""
"Paid extra for faster shipping and it was still 4 days late"
"Needed to talk to customer service NOT recording "
"Quick and easy ordering, parts shipped quickly!!"