"Tried to call for information due to I was replacing outdated parts and am not versed with hinges. Impossible to talk to anyone at this place so ended up ordering wrong parts which their web page suggested.. Requested call back to get correct parts. Instead got an email back telling me i would have to drill new holes for a front mount. Original was a side mount. Emailed back to see if I there was another part that would work better. No response. Had to call blum to get the correct part. {Their service is great by the way. } I will have to eat shipping cost to send wrong parts back. They are giving me money back on wrong parts but what a pain in the ****. Could all be solved with a simple phone call - like blum "
"Great support from tech, quality parts!"
"Parts were delivered promptly and work great!"
"The slides where easy to install, but 3 of the 6 drawer are difficult to close and open. Now I have not done any trouble shooting as to why this may have occurred since I installed them all the same way. We shall see if there can be any adjustments to have them all close and open as they should."
"Fed Ex delivered it to the wrong address. I was told to take it up with Fed Ex, which has been nearly impossible.
They did finally call to say that the order was shipped back to Cabinetparts. I then contacted you again with the update and told that the order will ship out again.
I'm still waiting for the order to arrive. Hopefully Fed Ex will get the correct location this time."
"Exactly what I ordered and quicker than I expected!"
"Initial contact was fair enough ... then the ordered items showed up ... missing hinges and base plates; boxes were , battered, ripped, over stuffed, and appeared to be retaped somewhere in the delivery process ... inside the boxes the product was dusty/dirty ... hinges were just thrown in a heap within the box and there was no packaging ... still trying to get missing items ... customer support was less than helpful and again, I'm still waiting for missing parts ... its only about 40 bucks but that is not the point ... the product itself appears fine, but I haven't tried installing anything yet ... hopefully that goes well ... soo, if you expect decent packaging and post purchase support BEWARE !!"
"I needed really long shelf brackets and could not find them in the store. I knew shipping costs would be horrible, but the product came quickly and was worth the extra cost to get what I needed."
"Customer service first stated that they didn’t have the item. After a few minutes I received a call from customer service he did some research and found the part I needed"
"Great prices and great products. Service is super fast as well"
"Everything shipped fast. Had to return a few things and the process was very easy."
"Awesome!!! Associate helped me get correct hinges for 20 year old cabinets "
"Easy to order and a great selection. "
"Read above, product could not be returned. The explaination given for not being able to return was confusing to say the least. "
"My missing part was delivered right away,
Thank you"
"Quality product, was able to fit it in the drawer as desired and makes my kitchen more efficient."