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5/5

2003-06-30

"I order a Canon C50. Which is fairly new model. IbuyDigital.com by far had the best price, by well under a $100 or 20% less then other major supplier. I was very apprehensive because their price was so much lower then their competition. This was one of the biggest purchases I made on the Internet not to a major retailer. I figured to take chance because their consumer rating was so high. Now I know why. This by far was one of the best Internet resell I have order from. The ordering process was very easy. The best part was the follow up to my order with a phone call to home to verity my order (which is nice security for me and them) and to tell me about some options I may have missed on their site. Like discount on batteries for this model of camera. I end up with 2 extra batteries and a carrying case plus camera. I order all this with overnight shipment, which Douglas (sale rep) discounted because I order the extra batteries. My total order was still less than the other guy’s camera price. Every thing came the day the sale rep said it would arrive. I was very pleased with the Canon it had its US warranty and was brand new. No refurbishment. The Canon worked flawlessly on my trip and I was pleased to have the extras with me. If I need any thing else IbuyDigital.com will be the first site I will visit.
Bob G
"

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
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Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall technical support
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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1/5

2003-06-30

"Per their website they claim to ship w/in 72 hrs and charge your CC only a few hours before shipping. I placed an order on 6/23, was charged 6/26, and received notice it had shipped on 6/30! And it was in stock, too. Amazing."

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5/5

2003-06-30

"Very pleased! The order arrived earlier than I would have expected and I received exactly what I wanted in perfect condition, in a factory sealed box."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-06-30

"Very easy to work with, upgraded shipping for free, ordered Monday, arrived Friday. Shipped complete order. Through my error I will need to return some items, will be able to evaluate return process later."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-30

"I was pleased with "IBuyDigital." They sent the videocamera within 3 days and arrived sealed and with no problems. I had ordered, but cancelled a previous order with another company when they began the full court press to get me to buy accessories and then told me that videocamera didn't have US warranty. "IBuyDigital" was extremely pleasant to deal with and exhibited none of the above problems I had with the other company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-29

"I did order and receive a digital camcorder. Customer service representative was helpful and answer all my questions. He also helped to track my order status. Item was shipped on time. I would recommend this site to my friends and I will use it in a future. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-29

"Great on-time service. Very helpful customer service. Will buy from this supplier again. No complaints."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-06-25

"I am rather annoyed at this site. I placed my order for a Panasonic SV-AV20 on a Monday with overnight shipping. On Wednesday I checked the site and it said my card had been charged and it was pending to ship, so I sent them an email inquiring as to the status. Nothing. Friday rolls around and I call them. The sales rep informed me that it was shipping out that day and she would upgrade it to Saturday delivery. It arrives Tuesday. While I'm on vacation. Super."

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Pricing of products and services
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-25

"Our online experience went very smoothly. Thanks for expediting our order and we will shop with you again! rly"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-25

"First time using this company, they have been great in assisting me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-24

"I ordered a digital camcorder which I received ahead of schedule. Very nice people to work with and they have the lowest prices I could fine on the internet.Great service"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-24

"Ordered Canon Optura 20 DV camcorder on the Thursday, June 12th, arrived sooner than promised on Monday, June 16th. Product arrived in seemingly unopened packaging. Very good customer service. Would absolutely use them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-24

"I ordered a camera and got it 5 days later. My only complaint is that I only got an acknowledgement of purchase, never a shipping notification with tracking. However, they responded very promptly with my tracking number when I e-mailed them. I would shop from them again because their prices are so good."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is easy to do business with
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Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-23

"My order arrived earlier than expected and the salesperson gave me excellent customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-23

"I ordered an Olympus C5050 digital camera from I Buy Digital, and it was a pleasant shopping experience. Two days after my order they called and said the would upgrade my shipping to 3 day priority. I received the camera and I am very happy with it. They did not try to charge for every additional thing like some internet companies. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site