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Return/Replacement policy:
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5/5

2003-07-20

"I found this merchant to have low prices on quality electronics. They provided me with great customer service and quick delivery."

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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-19

"Upgraded my shipping for no extra cost (thanks guys!) arrived in LA area from NYC in record time! Called and emailed me when my credit card company questioned the purchase (whatever that was about!). Good outfit. Great prices."

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Overall quality of the company
Pricing of products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-18

"Ibought a Panasonic dvd recorder.model number
DMR E80 HS. It was order late Sunday and was
recieved Thursday.It not damage and work as it should. I am very happy with I Buy Digital. I
would buy from them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-18

"I ordered a Minolta Scan Dual III from I Buy Digital on Saturday and it was delivered on Thursday. The price was very competitive and I had no problem with my order. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-17

"I received a good product at te most competitive price out there."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-07-16

"Listed order number above. Invoice number is probably different. Everytime I got communication from InuyDigital, the reference number changed. Would not it be nice to have just a single number to go by!!
Other than that, got the stuff before I expected it and everything was included inside. So, I am globally satisfied.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-15

"Quick service. Good price. Minimum hoops to jump thru to get order. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

3/5

2003-07-15

"website was hard to navigate, kept crashing, almost gave up.
price was good.
they responded the day after I ordered & offered to upgrade to 3 day shipping if I agreed to rate them here.
I asked if item was in stock , they said yes and would ship right away. It took them another wk to ship.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-14

"Got exactly what I wanted in very short order. I will use this company again. Very good customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2003-07-14

"Helpful customer service. Will do business again with. also fast shipping"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-13

"Entire purchasing experience was excellent. Just a tiny flaw is that their order tracking system is not very efficient."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-11

"Placed an order (a camera and a camcorder), and received the package via FedEx in 2 days - pleasantly surprised! Got a call to confirm the order, & was asked about getting additional accessary kits with no sales pressure. The tracking info was added AFTER the package was delivered - could do better here.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-11

"Ordered a Canon s400 last weekend. It arrived yesterday, as promised. (I was told that I would get the camera "by the end of the week"). I adore this little camera and am just as pleased with the service of this vendor. I have already recommended their website to some of my friends. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-11

"Ordered oly c5050 0n Sunday, recieved call from them to verify credit card on Monday (did not try to sell me anything). Recieved Camera on Thursday. Very happy with their service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-10

"Easy ordering and prompt delivery of a Canon Powershot S50 camera. They did call back to "confirm" my order and try to sell me extra stuff. Harmless, but annoying.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability