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5/5

2003-05-19

"This was my first experience with this company. Everything was smooth and easy and just as promised. No pressure, very friendly and professional. "

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5/5

2003-05-19

"I was having a tough time locating this camera and getting it at the right price. And after talking to two agents at IBuyDigital, I will recommend them to anyone. The second agent was even willing to negotiate getting me a good deal for the memory card and warranty (both of which I wanted but was not sure I will pay for). But the icing was the fact that I needed it asap, and the weekend was round the corner. The agent, (after 4pm EST thursday), processed it, got the order ready and made sure it shipped the same day before leaving, so I got it Friday itself. Else I would have got it Monday, and I was going on vacation Sunday, and paying for shipping would have been useless. Full marks for personalized attention, good price, and smart negotiating with the customer.

I have to buy 2/3 cameras for friends/family in the near future and will definitely come back to IbuyDigital.
"

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Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered

5/5

2003-05-19

"Thank you for calling to confirm my order placed this morning. Please mail my order today. Thank you. I appreciate your prompt service.
Dick Bouchee
"

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N/A

5/5

2003-05-19

"Used this website to find out about this company and saw a lot of happy customers with I buy digital. I placed my order the 14th of this month, got my confirmation call the following day which it went smooth and not surprises. I got my Digital camera this morning, excellent package, new, and very quick delivery, all that I can add is that I'm very happy with their service and they will get more of my business."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status

5/5

2003-05-19

"Easy to deal with!! great online and great on the phone. I looked every where and they had the best price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-18

"Easy ordering process, excellent prices, excellent follow-up."

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Overall product shipping and delivery process

5/5

2003-05-16

"Best price on web and elswhere for most products.
Camcorder I received was $60.00 than best sale price locally. Ordered saturday arrived Wensday.No problems highly recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-16

"Pricing was ultra-competitive, shipping was fast, billing was accurate. No Problems. Happy customer."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-16

"Did everything they said they would, product early arrival and works as promised. Very pleased, WILL buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-16

"Good selection and good prices. Received my order faster than expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-16

"Great Vendor. No pressure. Product arrived early, primo condition, exactly as advertised. USA model, sealed box with warranty card and UPC bar code on box.

Story goes like this: Wanted a Canon G3. Researched web based vendors. Became terrified. Horror story after horror story. ibuydigital was rated high and lots of good experiences reported. Called them up, said I wanted a G3.

ME: Have any in stock?

THEM: Yup.

ME: USA warranty? Box contain everything?

THEM: Yup.

ME: Send one.

THEM: ok. want any accessories?

ME: no.

THEM: ok. It'll ship Tuesday (this was Monday)

It actually shipped Monday and arrived a day early.

The only down side is that their online order tracking system either doesn't work, or they don't update it. I am holding my camera right now, but the website says it hasn't shipped yet. Bottom line: Who cares. I saved $150 over retail.

Ok, lastly, some advice. Don't call online vendors and ask for advice on what to buy. Go to Best Buy. Ask them. Only call the online guys when you're ready to hand over the credit card number. Second, these people are in New York. If you've ever been to New York, you'll know that the people there tend to be a little higher strung then most. Some people call that rude. Get over it. I'm from Southern California, about as laid back as it gets and I don't consider this website's sales guys rude. If you know what you want, call. If you don't, then figure it out before you call.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-15

"I just received my Sony DSC717. It is really great. Their website shows "available" and it is available. As the sales representative at IBuyDigital promised, I received my digital camera in three days. I'm sure I will shop them again for other thing because of their excellent services."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered

5/5

2003-05-14

"ORDERING WAS SO EASY AND I REALLY FEEL I GOT THE BEST PRICE."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-14

"First purchase from this company. Very pleased with the process, product, price, and delivery. Ordered Monday night online, verification phone call Tuesday, and received delivery on Wednesday morning. Canon A-70 camera is all that I expected. They offered me a 128m CF card at a very attractive price and shipped it with the camera. Would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-14

"Fast delivery and no pressure to buy anything other than what I ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered