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5/5

2003-04-21

"Great! I ordered from them and the package arrived without any problems. Package was as promised new in the box. It was a Sony STR-de985s. I was skeptical but I am impressed. The even tried to prvent fraud by making sure the fedex package came to me and would not leave it at the apt office manager. Great I would buy again. John was very helpful to me from this company. I found them on the web and was skeptical but its all good. The wanted before delivery and follow posted on this site and others so if it arrived bad I would say so and they would not have a chance to change it. I am very very satisfied with this tranaction so far."

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Delivering products on-time
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Delivering products damage free
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1/5

2003-04-21

"I did not like the hard sell tactic they use to try to get you to upgrade. Even though I agreed only for expedited shipping they sent me stuff I did not want and won't even go with the camera. Stay away from these guys..."

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5/5

2003-04-20

"Customer service was helpful. Merchandise arrived in good time. Box was slightly torn but merchandise inside was in good condition."

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N/A
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Overall technical support
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Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
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Overall web site
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5/5

2003-04-18

"Decent price, fast shipping. Will purchase from again and recommend to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-17

"Quite pleased. Excellent price and fast shipping. Good deal on accessories."

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Overall product shipping and delivery process

4/5

2003-04-16

"The pricing was great. Service very good. They did what they said they would."

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5/5

2003-04-16

"I had a great experience shopping from I Buy Digital. I am very happy with their service. I bought a Canon G3 digital camera. It was arrived in less than a week and in excellent condition. I would not hesitate to recommend this merchant to others."

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Overall product shipping and delivery process

5/5

2003-04-15

"Everything went as smooth as silk! Order shipped on time and John was very friendly and helpful."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-15

"Had a great experience using I BUY DIGITAL! There were no problems and I received my order in a timely fashion! Thanks for the great service!"

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Is consumer focused
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Is committed to quality products and services
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Likelihood of customer recommendations
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5/5

2003-04-14

"Very professional and speedy. I like the e-mails for comfirmation and reliabilaty. They give a 1-800 # to confirm your order."

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Overall product shipping and delivery process

5/5

2003-04-14

"Bought a digital camera from them, shipped quickly, gave a free shipping upgrade, arrived in a very timely manner and completely intact."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-12

"Placed ordered for a Minolta S414 camera, confirmed instantly via e-mail.

Late that day received another e-mail asking me to call and confirm my order.

When I called everything was confirmed and the salesman was ready to say goodbye it seemed, until he asked if this was my first digital camera. I said yes it is, then I was given a very hard sell(to the point where he said he was going to note that I refused to buy the proper batteries from him in my file/order or something) for batteries. I almost cancelled the order at that point, but changed the topic to shipping instead.

The order was processed fairly fast and arrived well packed, the camera is nice and works well.

IBuyDigital is ok
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Overall product shipping and delivery process

5/5

2003-04-11

"Good price Quick confirmation and 3-day air shipping at no extra cost. I'll use them again if their selling something I want. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-10

"Excellent service and I was definitely impressed with the phone call to followup on my order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-09

"Service was excellent. The product is as advertized. Buying experience mucch better than with others"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability