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Verified
5/5

2009-01-16

"I have pre ordered the Canon 5d Mark 2 plus the battery grip from them already knowing that the waiting time for this camera was going to be very long. Most of the pre order was made on September and i placed mine on November.
They always replied to all my mails asking for information and they always sent me mails containing update about my order.
They sent me the camera and the battery grip at the beginning of January and i'm really happy abouit that becouse rumors in UK was that was not possible to have one till February.
The shop is in Germany and i live in Uk, but was very easy to pay them and their delivery just took few days.

I'm going to buy from them again.
"

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Verified
5/5

2004-05-06

"A very pleasant and professional handling of order or other matters.Also a very quick response to every mail.I called them to make a order- change,this was settled in one minute.After i paid upfront, everything deliverd in one week.(i live outside Germany,UPS would have been faster but expensive).I'm very satisfied with this company. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-01-27

"Good to deal with. Purchased an item from them that was not available in the US. Shipping was estimated to be two weeks, which was right on. Price was the lowest offered by a reputable merchant. Shipping notification for my order was a little confusing because it was a translation from german, but a quick email response from them cleared that up. All other communications were very clear and courteous. Overall, I would recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability