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Verified Constellation Shopper
Verified
5/5

2019-12-07

"Very professional customer service rep."


Verified Constellation Shopper
Verified
5/5

2019-12-07

"Cancelling the service as I can get for a lot less per kw hr"


Verified Constellation Shopper
Verified
5/5

2019-12-07

"Any time I talk to someone from customer service it has always been a good experience."


Verified Constellation Shopper
Verified
1/5

2019-12-07

"all I can say is I'm looking for a new carrier because this one definetly not the one anymore"


Verified Constellation Shopper
Verified
5/5

2019-12-07

"The Customer service stuff are very friendly and helpful."


Verified Constellation Shopper
Verified
5/5

2019-12-06

"Constellation seems fine to me."


Verified Constellation Shopper
Verified
1/5

2019-12-06

"Because of this experience when deciding to not renew a contract - atrocious. Will not be back."


Verified Constellation Shopper
Verified
5/5

2019-12-06

"Paperwork I receive is often not clear regarding the type of service I am receiving (renewable, non-renewable). How much the new billing will be compared to previous, etc"


Verified Constellation Shopper
Verified
5/5

2019-12-06

"I called to cancel my servise with you. Your rates were considerably higher. The special rate you were offering continuing customers was way higher then my local companies highest ever rate, plus your internet rate was cheaper then the rate you were giving me as a continuing customer."


Verified Constellation Shopper
Verified
5/5

2019-12-06

"My customer representative Maryland was very patient and carefully listen to my requestShe was very helpful and helped me with choosing my option. Thank you."


Verified Constellation Shopper
Verified
4/5

2019-12-06

"Very unethical sales practices bordering on criminal."


Verified Constellation Shopper
Verified
4/5

2019-12-06

"If my issue is resolved, I'll be happy because I cancelled my other company knowing I was getting a $100 GC and would pay for my cancellation fee. That was the only reason I considered cancelling."


Verified Constellation Shopper
Verified
1/5

2019-12-06

"It was horrible, this was the 4th time that I have called to have the same issue resolved to me availe."


Verified Constellation Shopper
Verified
5/5

2019-12-05

"I love constellation, customer service has consistently been exceptional. I've been with them since they were Startex and the same great service has remained. I choose them over any other utility provided in TX and over the years I've tried some others but ultimately left for better customer service. The constellations reps are fantastic and I hope the company rewards their call center employees fairly and treats them well. They are the best!"


Verified Constellation Shopper
Verified
5/5

2019-12-05

"general experience very good"