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Verified
4/5

2020-09-19

Tire purchase and balance

"Associates were knowledgeable, service was fast , price was cheapiest in town. Only negative was wheel weights look like a four year old installed them. Overall happy customer."

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Verified
5/5

2020-09-16

Great service.

"I was from out of town and needed a new face shield on a bilt helmet. They had it. They held it. They made sure it fit properly. "

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Verified
2/5

2020-09-14

2nd Richmond Visit

"I have only been to this store 2 times. The first time was a really pleasant experience and I was excited to return to purchase more items from this location. The salesperson was excellent and very helpful. My second visit wasn't as pleasant. The 2 salespeople were very distant and not as helpful. My biggest issue was when I was paying for my items and discovered the items were not on sale. These items were on a rack that indicated up to 50% off. There was actually no discount on this item nor any of the other items on this rack. This is false advertisement and very misleading. I am very displeased with the service and the misleading tactics. I still purchased the items but not sure if I'll return. "

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Verified
1/5

2020-09-09

Never again

"The service took longer than the stated time 24/48 hours "

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Verified
5/5

2020-09-04

Outstanding!

"Friendly, knowledgeable, helpful. "

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Verified
5/5

2020-09-04

Great Customer Service

"The Gentlemen spent a lot of time with me explaining all the differences between all helmets, very helpful and would highly recommend"

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Verified
5/5

2019-03-21

Great service

"Helpful and friendly.
Love this time store.
"

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Verified
5/5

2020-09-02

Great

"Everyone was helpful and friendly, was able to offer lots of good advice. Highly recommend "

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Verified
5/5

2020-07-11

They are great

"They had parts that none of the dealers had. Prices were great and they are super friendly. Will be going back soon."

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Verified
5/5

2020-08-01

Very helpful

"I went to yhe store to buy a helmet. The helmet I wanted they didn't have in stock in the size I needed so they called stores outside of the state in order to help. When we couldn't find it, they did everything they could in order to help me find another helmet that I actually ended up likeing more. Amazing people and extremely helpful. "

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Verified
5/5

2020-07-27

Excellent Customer Support

"The sales rep was outstanding. Very knowledgible in the products, suggested other items I might be interested in. Very pleased with what we saw.
Cycle Gear might do a better job on integrating their online and store databases so that the end users don't have to keep track of two accounts.
"


Verified
5/5

2020-07-27

No complaints

"I am very new to bike riding, the staff was very helpful to my needs without judgement because I didn’t know what I was looking for! "

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Verified
5/5

2020-07-24

Great Experience!

"Great experience! As a novice rider; Denise made sure I had the things I needed to ride safely!"

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Verified
5/5

2020-07-23

Exceptional

"Very cordial and professional "

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Verified
4/5

2020-07-21

exceded expectations

"scrounged up a good pair of boots at a good price from discontinued inventory
"

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