ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
2/5

2016-09-22

Lacked inventory

"Advertised helmet wasn't available"


Rep reply posted 2016-09-23
A rep from Cycle Gear, Austin, TX, , has responded:

“We are limited by our four walls in store but we have just rolled out our new Special Order Kiosks, they allow you to order from over from 100,000 items. They can be shipped to your home directly or to the store for pick up!”


Verified
5/5

2016-09-21

In high gear

"Great value, great products...best of all great staff."


Verified
5/5

2016-09-20

Great company.

"I always feel cycle gear does a great job. Most of my gear I buy at cycle gear. "


Verified
5/5

2016-09-19

Great experience

"We had a great time buying at cyclegear store at Austin, I found what I was looking for and with and excellent price, the persons that Work there are Really good, thank you!!! "


Verified
5/5

2016-09-15

no issues

"They got it right, I got it on time. No issues."


Verified
5/5

2016-09-11

Happy with purchase

"Happy with my purchase and the staff help"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-09-11

KTM Shop was closed but Cycle Gear was there to save the day

"Realized my KTM 300 rear pads were smoked too late to order any on line or make a dreaded dealer trip. It was going to mess up my chance to ride until my buddy reminded me about Cycle Rear. They were right on my way and it worked out perfectly. I called in advance and they had the pads ready to go."


Verified
5/5

2016-09-11

Great

"Always great service and great prices with these folks!"


Verified
5/5

2016-09-10

Customer service went the extra mile!

"I was telling salesman about trouble I was having with the headset in my helmet, which another retailer had installed, and he asked to see it, took it apart, put it back together while showing me how it was originally installed incorrectly, then also took the time to test it with me. Awesome customer service.

On my next trip I needed riding boots. I found the ones I liked and mentioned that they were on sale on their web page. We looked, and he honored the sale price (50% off). Awesome!

Great selection of gloves. I also found the perfect netting to help carry my laptop bag!
"


Verified
5/5

2016-09-09

Bald

"Bald was the state of the rear tire that was on my 1006 BMW R1200RT. They had the tire I needed and also mounted and balanced it while I waited. This was the Wednesday before Labor Day weekend and was glad to be able to ride on the holiday. Thanks Cycle Gear Austin"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-09-08

Mike and Kyle`

" These two guys are the only reason I come to do business with your company. You need to do all you can do to keep them both. "


Verified
5/5

2016-09-07

EXCELLENT SERVICE

"These guys know their stuff!!"


Verified
5/5

2016-09-07

"Best return policy ever..these guys are always knowledgable and helpful!!"


Verified
5/5

2016-09-07

Honest

"They tell you straight up if you can get a better deal do it. They search for things for my bikes and will text me the information including part numbers ect. Overall great people. "


Verified
4/5

2016-09-07

Need a bigger facility.

" The staff here was great. The main issue I have with this store is that they need a bigger facility for the outstanding selection of gear that they have. There isn't hardly room to turn around without running into a rack or another customer. "