"Went in to buy a tire and get it mounted and balanced. Tire was $25-40 cheaper than any other place could quote me. Old tire was removed and new one was mounted and balanced by the next morning. Also picked up a new helmet from them for a price that was so cheap That i almost felt bad "
"large selection, helpful staff"
"Appearance was great. Inventory was good. Customer service was ok. I liked how i was approached and was asked to be helped by multiple employees. Everyone was very helpful. "
"The employees are always helpful and have stayed open past closing so I could pick up a battery for my dead bike.
My big issue is that last week I went in, and found that even though I had been purchasing items from the Madison Wi, store since they opened, and the Milwaukee one before that. There was no record of my ever purchasing anything! So none of my warranties were valid! I didn't keep my receipts because I was told to not worry about it, everything is stored under my name. I was told that I would get a call back but it's been a week and I have not. "
"Staff was awesome and very helpful! They were also fun and entertaining! "
"if you like to ride---your surly enjoy Cycle Gear Madison,Wi .
"
"I was sold the wrong tires that wur not on the rebate. After I was reassured 4 time's the tires wur the correct tires that wur on the rebate. Had the wrong enrertub installed on the rear wheel, it went flat on me first ride out. And they tried to mount a white wall on the rear that wasn't even on the invoice. The customer service kinda sucked as well. It was like pulling teeth from the time I ordered the tires till it was all said and done. Cycle gear however did honor my original rebate with a gift certificate in store. "
"Went in to buy a helmet and the customer service was great! Told us why helmets are priced as they are and were very honest. Bought a helmet for what I thought was a very good deal!"
"Amazing staff, great selection of products. "
"Bought a helmet at another town's store and it was the wrong size. Couldn't find the receipt. They called the other store to get all the info from when I was there. Made the exchange and bought a few other things like an LED headlights upgrade and under light kit. Thanks guys.."
"As a new rider I had a ton of questions, Chris was very helpful and helped me get what I needed. Would definitely recommend to anyone."
"Knowledgeable staff and helpful "
"Very knowledgeable and easy to talk to. "
"We dealt with a senior member of the staff, perhaps the manager. He seemed very knowledgeable and experienced and did a lot to be helpful. However he did not listen when we would tell him specifics of what we wanted and would instead insist he knew what was better for us. In addition, he frequently would stop helping us in the middle of ringing up the sale to have an un-business related conversation with someone else. I suggest that he dial down the arrogance a notch and try to focus and listen.
He indicated he would follow up with us on items we were having difficulty finding, but we have not heard from him in weeks."
"I am new to riding and needed a helmet.
They had a very good selection and we're helpful and knowledgeable.
I felt that they sold me the right helmet, and not the most expensive helmet.
Good guys."