"Cycle gear is a large chain but it doesn't feel that way at the East side Madison store. Each time I've been there the staff has been friendly, and helpful. They are interested in what I'm riding and what I'm up to. That's the way it used to be at small mom and pop stores. There prices and selection are great. I've been riding for almost 50 years. Good job.
Happy customer. "
"I stopped in here for some oil because I needed to change it that day. I come to find out later with a quick internet search that I could have gotten 6 bottles for $10 less than what I paid for 4. I tried to support a shop in my neighborhood and literally paid for it. I won't be so quick to stop here in the future. :/"
"Customer service was great! Immediately found everything I needed and answered all my questions. "
"As always, cycle gear has as good of prices as anyone on line and you can see what the size fit and finish is. Staff always very helpful. "
"I was pleasantly surprised to find this store in Madison Wi.
The staff was knowledgeable and fun to talk to and I got a great
deal on gloves. I will look them up again at the Chicago Cycle Show.
I already refered some of my friends there. Ride On!"
"Very helpful and knowledgeable staff. "
"My experience with the guys at Cycle Gear exceeded my expectations. I would drive three hours to shop there before I go anywhere else again"
"Very friendly and helpful, Like that it is close."
"Guys were vary helpful , knowledgeable of the products. Sales staff at the Madison store was awesome. Very pleasant shopping experience. "
"Product selection is great, sales staff is fantastic."
"It is nice when you go in a store and the sales people know what you need . Very friendly sales stuff and excellant selection of motorccycle gear."
"I have visited Cycle Gear in Madison twice now, once to look at a helmet and the second time for a jacket. I am brand new to riding and was nervous walking in. Would I know the right lingo? Would they be impatient with my questions? The staff has been great! They answered all my questions, explained things in simple detail, even asked to go and look at my scooter. Made me feel very comfortable. And, they didn't push to sell me things that were more expensive than my needs. I bought a helmet on sale for $99 and a jacket on sale for $85. So glad they have a store in Madison! "
"They always are very helpful/Knowledgeable."
"Brought my wife in for a new helmet, the staff were very helpful and knowledgeable, helped my wife get a good helmet that fit correctly."
"Someone had swapped out the high end oring chain I purchased for the cheapest gold one in the store. The packages are not secured and I didn't think to check. I didn't realize it until I went to install it and noticed a lack of orings. I ended up driving over a hour round trip and paying more for the only properly packaged part in the store that met my needs so I didn't miss a race. They gave me a can of house brand chain lube I won't use as a consession but at the same time didn't credit me for the return until prompted. By far the worst experience with any motorcycle shop I have ever had. "