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Verified
2/5

2017-12-28

Hiring process needing upgrade

" Came in to get a motorcycle helmet for my son for Christmas and employee was arrogant and unhelpful. "


Rep reply posted 2018-01-03
A rep from Cycle Gear, Mesa, AZ, CycleGear_KF, has responded:

“Thank you for your review, feedback like this is how we improve our customer experience. We're sorry to hear about the recent experience you had at our Mesa location. This has been sent to the area manager for coaching. If you'd like to contacted regarding this, please send your contact information to feedback@cyclegear.com. Ride Safe!”


Verified
4/5

2017-12-27

Selection was limited

"Came in for grip doughnuts and the selection was very limited. Great stocking stuffer but most were out of stock."


Verified
5/5

2017-12-26

Sam C

"Knowledgeable, fast and friendly service. "

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Verified
5/5

2017-12-23

Excellent selection, prices and service

"I absolutely love this place. They typically have what I'm looking for, at the right price. Their staff is knowledgeable and extremely friendly. These guys love to ride and it shows when they talk about the products they sell. I've purchased Gloves, Helmets, Filters, Oil and other gear here many times over the last 3-4 years. "

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Verified
5/5

2017-12-21

A+ customer service

"The whole staff is great...but if you want true customer service see Sean he is great "

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Verified
5/5

2017-12-21

Always

"Always helpful always having great prices always happy with what I buy
Always
"


Verified
5/5

2017-11-19

Awesome customer service!!

"Jacob, Scott and Anthony have all been fantastic. I recently purchased riding pants(dainese) and alpine star boots!
They all helped and made it easy! Wish the boot selection was a bit more comprehensive but otherwise the selection of products is awesome.
"

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Verified
5/5

2017-12-18

got it

"Fortunately, Cycle Gear has a chain roller in stock. They had a good selection of basic parts and tools."


Verified
5/5

2017-12-18

Excellent

"Very knowledgeable staff, NO hard sell pushing, gave me room to figure out what I wanted to do and yet were standing by ready to take care of what I needed; info, product questions, guidance "


Verified
3/5

2017-12-16

Lots of stuff at good prices

"I buy my helmets and riding gear at good prices there. Unfortunately one of the sales guys was not very helpful and was kind of a jerk with comments to clarifying questions like "well, if that's what it says then it is". And he totally was making it plain he didn't want to sell or recommend any other helmets other than full face even if that's what I was asking about....I made the comment I wear a 3/4 helmet and his ranting of safety statistics then his sales comment just didnt seem professional or at the least courteous. They sell those style helmets and he at least could have recommended the best in that catagory but he didn't. He seem disinterested in helping and to "dismissive"."


Verified
3/5

2017-12-14

Employees are great!

"I'm disappointed because I've had to exchange a helmet going on 3 times but the employees have gone above and beyond for me. They are very helpful especially Charlie and the manager (I don't know his name)"

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Verified
5/5

2017-12-04

Great black Friday deals

"Plenty of staff to help out. Prices were right. Plenty of stock to choose from."

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Verified
5/5

2017-11-30

ALWAYS HELPFUL

"Incredibly helpful, Shawn and Anthony hooked it up two guys running the whole store polite and professional! "

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Verified
5/5

2017-11-26

Helpful staff!!!

"Excellent service. The staff was very helpful!"


Verified
4/5

2017-11-24

helpful

"the staff was helpful and led me to the products i needed no pressure of an up sell "

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