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Verified
5/5

2021-03-30

What a breeze to find your gear in this store.

"If you already know what gear you need I'm pretty sure this store has it. Shout out to Jesse that help me to get the right gear for me, and even though he works by himself at that time he's able to help some other customer as well. "

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Verified
2/5

2021-03-12

Waist of time

"Went in to order a set of tires. After I paid for tires was told about 3 days to get them. When I got home I got home was on line and realized I was overcharged by $140 dollars. Back to store to correct problem. All good. After two weeks and no call about my purchase I called store to check on tires was told “oh yea there here nobody called or email you “. Next day went to store 10:00 am to have tires mounted. Told them no rush I’ll be back at 2:00 pm after work. When I show up two employees run to the back nobody talks to me for about 20 minutes then one says shouldn’t be to much longer. At 3:15 I finally get my tires and leave. The only good thing about this is I have the choice to never go back. And I won’t. "

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Verified
5/5

2021-03-05

GREAT SELECTIONS

"I ALWAYS ENJOY GOING TO CYCLE GEAR. TYPICALLY HAVE MAINTENANCE ITEMS IN STOCK. TEAM IS ALWAYS HELPFUL. SOMTIMES I JUST WANT TO SEE WHATS NEW AND NOT FROM A COMPUTER "

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Verified
1/5

2021-02-22

Been neglected!!Bought an item for 12.99 and it's all I need.

"I had been waiting for someone to ring me up, but they always find a way to service customers who buys more expensive stuff than I do. I will never go to this particular Cycle gear ever again. "

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Verified
5/5

2021-02-20

Awesome!

"Awesome staff and store!!"

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Verified
1/5

2021-02-18

Horrible

"Horrible staff horrible service, horrible return policy. "

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Verified
5/5

2021-02-17

Aweosme store!

"Guys working there are awesome, polite, helpful."

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Verified
5/5

2021-02-14

nice staff

"the guys there are always very pleasant and helpful"

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Verified
5/5

2021-01-30

In store shopping

"Clean store. Well organized. Following virus protocols. Friendly people. Helped me find what I was looking for. Showed me other products and options. This is why I like going to a brick and mortar store as opposed to being bombarded by advertising on line and ending up not getting what I really want or need. This Cycle Gear has a wide selection of many different products to fit the riding styles of almost anyone riding two wheels. They have an on line presence so you can do your background research before you go to the store. Best of both worlds. I recommend this store. "

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Verified
5/5

2019-06-09

Winter Jacket

"Sales person was knowledgeable about Jackets.It was able to explain it .

"

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Verified
5/5

2020-12-30

Awesome Customer Service!

"The customer service team in Pleasanton are great! Very helpful with gear questions and they made my return/exchange experience smooth and uncomplicated. Cycle Gear Pleasanton is my go-to store from now on!"

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Verified
5/5

2020-12-26

Awesome place

"Awesome store with a great selection for the kids. Got everything we needed for our off-road riding gear."

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Verified
5/5

2020-12-20

First visit

"Everything was great. I arrived right before closing and the two gentleman were very patient and helpful. They never rushed me. I was able to get everything I had come in to get."

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Verified
5/5

2020-12-12

Great customer service

"Great customer service. All their employees were extremely personable, knowledgeable, and helpful. I’ve been there several times and every time they were awesome. "

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Verified
5/5

2020-11-18

Great service

"Great and friendly service "

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