"I bought tires and decided to let Cycle Gear mount them for me. I was told that they would be done the next morning, but they still did not have them done when I showed up the following night. The day after that, there was confusion regarding which direction the directional front tire was supposed to mount. They got that one right, but I picked them up and the rear directional tire was mounted backwards. I won't be going back for any service if I can help it."
"I went to Pleasanton because everywhere else was sold out of the bilt power mod helmet I spoke with eddy a great guy. He looked high and low to make sure that they had the helmet he didn’t just point and say that’s all we got and walked away he made sure I was going to leave the store Satisfied and sure enough he found the helmet in my size and the one I wanted. If you want great customer service go check out eddy and the rest of the staff at Pleasanton cycle gear l"
"Diego tracked down a red RF1200 for me. It was not available online but found it in another store. Happy customer here. Thanks Diego!"
"The store has a super friendly and knowledgeable staff. I was recently in the market for a new helmet, and they gave me some great suggestions, assisted with the fitting, and ultimately helped me buy my a Shoei Neotec 2. I absolutely love the helmet and will be coming back to this store for more gear!!! "
"The staff here is truly happy to help, I always walk in with naive questions so I can get a full answer and they never disappoint. I can rely on their expertise to do some of the shopping for me. "
"Got all the info/products I needed in store"
"very attentive and thoughtful service. Will buy again from this person. "
"Team of Guys there are always willing to help you and with great attitudes "
"I've shopped there for over 20 years on and off and always had great support. We were returning two jackets we bought at another Cycle Gear. Clerk showed us some other options but the color did not suit us so he promptly processed the refund. "
"Bought a new battery for my bike. I was not made aware that it had to be charged for 3 hours, or best way to charge, prior to installation. Otherwise Cycle Gear guys are always friendly, knowledgeable and helpful. "
"Our sales person was the best, funny and down to earth. as a bigger guy with a store full of tiny jackets and gear she went out of her way for me. found great gear, and I needed a full reup on gear, from boots to dome, I love everything I got. I would be disappointed if she wasn't there next time to help my monkey but out. best experience ever at this store. that's not to say I was unhappy any other time, but service is much better now. pulled seven bills from my wallet that day, and happy to do so. Prices are on par or better than online. keep it up! "
"The customer experience was great... but the attention to detail could have been better. The manager (I was told later) ordered the wrong part for me. So I was a little disappointed when I tried installing this part thinking it was the correct one. The actual part was ordered by someone with experience, so all is good now. "
"Walked in needed a tire they had it in stock plus it had a coupon for $30 of purchases over $200 so all in all great experience "
"Everyone working was so nice and helpful, it was a pleasure dealing with them. Will be returning again."
"Excellent service. Loved it "