"Cycle Gear was very helpful with my latest motorcycle parts needs. Although they look to be geared more towards the "Street Bike" crowd, the team there was able to assist me with my HD needs.
I will be going back there from now on and will recommend them to all of my friends!!"
"Excellent service, good prices!"
"Great customer service, the employee who assisted me selecting my equipment, from head to toe, was really helpful, not pushy at all!"
"I was recently in the Store to buy a helmet, jacket, battery, bark busters and a disk lock. Not only did NO ONE ask if I needed any assistance, I stood in line along with 4 other customers for over 10 minutes as the one employee checking out customers AND answering the phones struggled with the 4 checkout computers. I finally just put all my would be purchases down and walked out of the store.
Two days later I returned to the store in an attempt to purchase these items again. Again, not one employee asked if I needed any help and I was free to roam the store choosing my items. I went to the checkout and this time, there was only 1 person in front of me and the "wait time" was only 5 mins. The one employee checking customers out was still the one employee answering phones as well. When it was my turn to pay, the one employee checking out, said I'll be right back and just walked to the back. No employees were in the front of the store, near the front door or bothered to check me out. Walking out the door again, it would've been all too easy to walk out WITH the items I intended to purchase. I doubt any alarms that might have gone off would've alerted ANY employees who seemingly weren't working anyway.
I was fortunate enough to find all the same items I was going to purchase on line, at a lower price and with free next day shipping, the items are on my bike or hanging in the closet.
This is sad because I used to count on Cycle Gear not only for items, but for the employees vast knowledge on parts and various bikes. Sadly, it seems those days are gone. At least in San Jose..."
"They were kind and helpful. Found exactly what i needed with ease."
"I had an issue with some gear and brought it back and Luis and Jake corrected it on the spot! "
"Jake seems to be the manager and keeps this place stocked and running well. I like all the staff and have a great time when I am there. Really is my favorite brick and mortar in town. "
"Very helpful sales personal. "
"Great experience very knowledgeable staff"
"This is the only place I get my motorcycle accessories. Dirt or street they got you covered. "
"I like the people working there, they are great to work with and they know what they are talking about. If they don't they will find out.
I prefer this store over any other."
"Had all my questions answered and found what I needed in a timely manner. Thank you. "
"Quick in and out, with a great price"
"The associates at the San Jose Cycle Gear location are always very friendly and go out of their way to assist customers on a very consistent basis. I have visited this location at least a dozen times and have always received the same level of excellent customer service. Theit prices are very competitive and they have an excellent selection of a wide variety of items. I will continue to shop at this cycle gear as a very happy customer."
"Great chose of goods. Helpful staff. Like this please."