"I order parts for honda the person helping me order parts for a Harley-Davidson "

"It was good, the sales person help , even went to the location where the parts were and pulled what I needed.
"

"Staff also advised best oil to replace for the winter; not cold enough in California to go 20-50, so I went 10w- 40."

"Bought a riding jersey and decided to get a gas jug as well. The cashier was very expedient and courteous."

"Came in to buy a headset for my helmet. Rep nate had me waiting for a long time and then he had me wait even more to have it installed. Turns out they “were too busy” to install it. Who tells that to a customer whose been in line. Was told to come back the next day if I wanted it installed. Waste of time "

"Very helpful n knowledgeable"

"Love the staff! Everyone is helpful and friendly, which is all I ask for
"

"Carlos personally assisted in all aspects of gear purchases
Very knowledgeable and helpful"

"Very professional and helpful"

"The person at cashier and several other employees were very helpful as I did not know my rimlock size.everyone pitched in to help. The cashier even got on the internet and looked.that is what customer service is all about"

"I bought a summer riding jacket (Rev'it Wind jacket) for commuting in the summer heat. The staff was helpful and answered my questions. The jacket was reasonably priced and I read that it had 5 star reviews from all 4 customers who reviewed it.
"

"Bought a new battery for my bike and it had to be ordered. Was supposed to arrive in a few days but it took a week. The battery that arrived was not the correct one. They contacted another Cycle Gear store 30 minutes away and arranged for them to transfer the correct battery. Another week goes by with me checking in a few times and still no battery. So the last time I call I get Angelo at the San Jose store. He says he will call me back. A few hours later he calls back and says he has the battery. I learned that the other store never transferred the battery. Angelo drove in heavy rush hour traffic to the other store, picked up the battery and back through rush hour traffic to provide a happy ending to what had been an unpleasant customer experience."

"Nice place to shop...help was there when I needed it."

"Am very happy with the Bilt cover that I purchased."

"I went in looking for gloves that were in an email you sent to me. They were impossible to find so I asked someone at the counter who then told me instead of showing me where they were. Gloves are on tons of racks and organized by brand so trying to find breathable hot weather gloves was like trying to a needle in a haystack. At no point did anyone ask if I needed or wanted help. In general the staff is young and unhelpful, but polite at least. Store is super packed in but I guess that allows you to carry more options. But maybe it’d be good to narrow down the in store options so that people have a better shopping experience? "