"I had to wait 10 minutes to place and pay for my order at the cashier terminal while the employee continued to administer customer phone calls to place orders, disrupting my order. Understandable, but to be put off for phone calls for 10 minutes of disruptions without any apology or courtesy of my time standing there waiting is unacceptable. "
"The team helped me with an exchange and took the time to make sure I was happy. Very satisfied."
"Manager at SJ cycle is great!!!"
"Carlos and the team are to be trusted. If you are new, please realize they are doing much more than selling you a product. Everything from fit to style of riding is considered upon their recommendation. And I trust their recommendations with my life. This team cares more about you getting the right product than the sale. Amazing additude and attentiveness. "
"Bought a bunch of gear staff was helpful"
"I hate shopping and having to decide which item features will serve me for safety, comfort, and looks, hopefully while not breaking my bank. I didn't expect to walk out with the new jacket I was in the market for but I did. My sales associate ( I think his name was Chris) was phenomenal. He was knowledgeable and very helpful without being at all pushy. He steered me to a few options and helped me make a decision I'm very happy with. He was also amazingly polite, greeting everyone who entered the store and being available to everyone while still making me feel I had his attention. He could be up for salesman of the year! This San Jose store is not in my backyard but I'll be back for sure."
"Staff is very helpful, and knowledgeable."
"Good selection, and they really help you out "
"Great experience, outfitted my kids with MX gear and bought some chemicals. Friendly and knowledgeable staff, plenty of inventory and clean facility. Thanks for being here. Unlike Starbucks coffee, Apple, Google, and a host of other businesses lately, as long as you stay non-political I will continue to come and recommend. "
"Pleasantly surprised by selection of women's gear."
"Alex was very helpful exchanging my lifetime warranty battery. Fast and friendly service. "
"Sales help is good to deal with "
"The folks at Cycle Gear in San Jose are friendly and knowledgeable. Over the years it's always been a pleasant shopping experience."
"Oil filter removal tool was no good!"
"The staff is great! Very helpful! Great customer service and very knowlegable staff. They always have a smile."