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Return/Replacement policy:
0.00/5

Verified
5/5

2016-09-23

warm dry hands.

"After having wet hands I had cycle gear order me a pair of gore tex gloves. Four days later I had my gloves. Problem solved. Great service. Thank you, Old guy"


Verified
5/5

2016-09-21

Clearly great customer service

"I could barely see through my old visor and they had one on the shelf that fit my old HJC Prism helmet. They installed it for me too!"


Verified
5/5

2016-09-18

A great one-stop center for motorcycling.

"Many people snub their noses and denigrate Cycle Gear for being a big-box retailer in general (real funny coming from a someone on a BMW), and for their Bilt and Sedici house-brand gear. But that denigrating attitude isn't really deserved; 1) lower-priced gear has it's place in the market, and 2) CG also sells top-tier brands like Shoei, Arai, AVG, Alpinestars, etc. It gives people the option buy something cheap and see if they like the concept, THEN pay for an expensive one later once you know the concept works for you. I did this with modular helmets; I've already torn up my cheap Sedici, but now that I know I love modular, I will be going back to pick up a Shoei Neotec. Also, having those lower-priced products means that people can get on their bikes and have SOMETHING, as opposed to not having anything, when they eventually fall. I like that.

And the staff are always 100% friendly and eager to help. They're probably not making a ton of $$ there, so I'm even more impressed with how they are ready to stop and help you and talk with you. And they love bikes, so they'll just shoot the breeze with you, too, time permitting.

In a nutshell, I think CG is a great store.
"


Verified
4/5

2016-09-18

"Employees always helpful an courteous, just did not have the product I wanted "


Rep reply posted 2016-09-28
A rep from Cycle Gear, Tacoma, WA, , has responded:

“We have recently rolled out our new Special Order Kiosks. We can help you order from over 100,000 items. They can be shipped to the store or to you directly. Come on in and we can help order anything you may need. Ride Safe.”


Verified
5/5

2016-09-17

great service.

"Great service. Love this place."


Verified
5/5

2016-09-17

Fantastic Employees and Great Savings

"I've been going to this Cycle Gear store for over 14 years and I will continue to do business with them. All of the employees are fantastic. They are very personable and get to know you by your motorcycle that you ride. They are very willing to give you the best deal possible with discounts. It's their attitude of "what can I do for you today?" or "how can I make your day?" I bought a battery awhile ago and never use it. When I needed it, the battery terminal was changed on the battery that I normally buy. It would not fit my cable terminals. I return the battery and they gave me a better battery, direct exchange. They are there and their MOTTO should be " Customer First; Satisfaction Always".
Thank you Cycle Gear.

Dave Chung
"


Verified
5/5

2016-09-17

Excellent customer service

"Very satisfied!!!!!!!!!!!!!!!!!!!!!!!!!"


Verified
5/5

2016-09-11

"Jay was very helpful and a wealth of knowledge"


Verified
5/5

2016-09-10

"Best retailer I have ever been too, always a pleasure."


Verified
5/5

2016-09-09

Amazing service

"Bought set of tires and had them mounted and balanced, told me 48hrs to be done and got a call the following morning done and ready to pick up, first class service."


Verified
5/5

2016-09-09

Easy like Sunday morning...

"I had the plate for the front vent fall of my HJC helmet going diwn the road in Montana...called the guys up and asked about replacement parts and they exchanged the whole helmet which was under warranty. Quick and easy..."


Verified
5/5

2016-09-08

Excellent customer service

"Great service.
Great selection.
Great price.
"


Verified
5/5

2016-09-08

"Always great going in there. Awesome staff and help."


Verified
5/5

2016-09-07

Fast and Friendly Service !

"The guys behind the counter knew exactly what I wanted and had it delivered a day later. No B.S.
dudes ! Thanks !
"


Verified
5/5

2016-09-07

Scorpion EXO helmet repair

"My Scorpion helmet had a broken Shield release mechanism, the Cycle Gear Rep helped me dissassemble, then ordered new parts, I finished the complicated fix at home and was complemented on the cost. All good.
They have ordered another part to fix broken Cheek pad buttons, and we are in suspense for their arrival ! Thanks BillE
"