"I ordered an iPhone 7 from Decluttr.com, but received an iPhone 6S. It took a week and four different contact attempts to get them to send me a return mailing label. When I sent back the iPhone 6S they claimed it was not in their system. I’ve requested a refund but they only insist it is my fault and offer no other resolution or assistance. I now have spent over $200 and have no phone and I've been forced to dispute the charges through PayPal. Their customer service response throughout the process makes it obvious that they do not care if their customers have a positive experience. A very disappointing and stressful process that still isn't over."
"The phone was definitely pristine and I couldn’t be happier! Great price, excellent condition and fast shipping. Decluttr was a much better experience than buying a iPhone from eBay or Amazon. "
"I checked quite a few resell sites and Decluttr beat them all. Easy and fast. Money straight into my bank account!!!"
"I recently upgraded to a newer cell phone and wanted to sell my old iPhone 6S. Since that model is a few years old, the trade in offers I received from some websites, and even from the manufacturer were pitiful. I thought my best option was to try and sell it myself on the internet. Then I saw a news article that mentioned that Decluttr.com was a good option. I went to the Decluttr website, entered the details about my phone and was given an offer that I thought was very fair, and more or less in line with what I would've made on it had I sold it myself, especially after paying the fees to list and sell it, the fees to collect the payment, etc.
Decluttr gave me a pre-paid mailing label so all I needed to do was box up my phone, attach the label and drop it at my local post office. A few days later I got a notification via e-mail from Decluttr, telling me they received my phone. Within just a few hours, I received another notification stating I received payment via PayPal. In all, the process was fast, painless and again, in my case, the amount Decluttr.com offered for my phone was very fair, and a lot more than other sites were willing to give me."
"There were a few small knicks on the side of the unit. Very small, but still noticeable. Otherwise, it was a good transaction. Price was still reasonable considering this."
"Ordered my MacBook air laptop on black Friday, was delivered to my house the following Tuesday. Came in great condition, laptop had a few scratches but nothing detrimental. I was nervous because of some of the reviews but the laptop works great! No problem thus far and I love that I have a warranty just in case! My sister will be ordering her MacBook from here as well!"
"The purchase experience was easy and the phone I received was everything as described. Unfortunately, at no fault of Decluttr, the phone will not work for me, so I will have to send it back. It is difficult to find the instructions on how to do that (-2 stars), so I went on a chat session, where the agent was very helpful (+1 star). She's sending me return instructions."
"I bought a samsung s9+ love it great buying experience will do business again with declutter thanks "
"I ordered two unlocked I phone 8s. They were $150 cheaper than T-Mobil. I received them two days after ordering them. They arrived in good condition. I would definitely use Decluttr again! "
"The shopping was easy.The products are amazing my granddaughter love her phone got it for her Birthday the shipping and the delivery was on time. Thank you!!!"
"I have used Decluttr about ten times now and I have been very happy. Fair prices, simple directions for packaging, and fast payment. "
"What a great website! It was so easy and they paid for shipping! I was able to make over $60 on old CD's, DVD's and BlueRays! I would highly recommend "declutter.com" to anyone looking to clear out their shelves and make some money!!"
"First time I used them, but it was a great experience. Highest turn-in value, and no games of reducing the offer after the item was received. Next-day payment. Will definitely use again!"
"Easy-to-use app with scanner for barcodes, fast turnaround time for payment, and reasonable prices. Would recommend using this company. "
"Good prices. Quick delivery. Fair evaluation of item condition.
Could improve search function by allowing multiple qualifiers, e.g. allow search for both Very Good and Pristine condition at the same time."