ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

4/5

2018-12-10

Quick and Easy

"Honestly, I'm all about convenience. decluttr provided a very simple interface and were easy to work with. I will agree with other posters that they don't provide top dollar compared with other sites; however, the ease of use will keep me coming back here."


5/5

2018-12-10

Works great

"I've used Decluttr a few times now to sell old games and DVDs. I've made around $170 for my used games and $50 for my DVDs, the latter of which was a great deal since nobody really buys those back anymore. The app is fairly painless to use, shipping is free, the money goes straight to my Paypal, and best of all, I've got less junk taking up space in my house!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-12-10

Great Service

"Very easy to send device in and received payment within a day or so of the devices being received. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-12-10

Excellent Service

"Great experience from getting the original estimate through delivering and payment. "


3/5

2018-12-10

Fast Turn-around

"I have used more than once and have not been disappointed. I have sent DVD's and CD's and the only gripe I have is the amount they provide for the items. Most of the time, they state the price for CD's as $.02 or $.05. I also do not know how they price the items (have not found this information in the app or website). However, the shipping process is very easy, as they send you the shipping label and it ships for free, which i appreciate very much. I would prefer a longer time frame to send in the items. The description provided for shipping is clear and you receive payment rather quickly too. Another plus, options of how you would like to receive payment. Overall, satisfied. "


1/5

2018-12-03

Beware hidden timeline

"So I messed up by not sending my phone in immediately. I thought I had 30 days to send it in and sent it on day 29. Turns out the deadline is day 28. They reduced my offer by $40. Not a big deal, my fault, seems excessive, but wow. So I check their website. Current offers are $19 more than what they offered me. Nope, won't honor that price either. Overall horrible experience and very poor customer service. They take several days to reply and don't directly answer any questions. Called in and got even worse reply. "We can only match what our website says. You should have called in on the day you emailed."

Bottom line... return your items quickly and call for customer service, don't email.
"

Detailed Review Benchmark + -
Overall customer service

5/5

2018-11-30

Great way to “Decluttr” and make money!

"It couldn’t have been any easier. I used the app, divided my movie collection into 5 shipments and got paid. They gave me prepaid shipping labels and I got paid exactly as they said - I received confirmations when the packages arrived and the money was in my account 24 hrs later! It really doesn’t get easier than this! LOVE this service!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-11-29

Very fast

"It took about a week for my trade to be checked and money in my paypal, it was very fast and easy definitely will do again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-11-29

I love declutter

"I recently downsized my living spaces and needed to get rid of quite a few movies,cds, and games. I took what i could to "buy back" stores where you can trade electronics for cash. Most of the stores rummaged through my belongings and only took what they wanted. This left me with pennies and still a great deal amount of stuff.
I saw an ad on social media for Decluttr and decided to download the app to see if it was legit. Not only do they accept most movies and CDS they also buy back old cell phones that you no longer use. Within 20 min of completing my order i received a free shipping label to send my items. Within two weeks i received my payment via paypal.

Decluttr will not make you rich but it follows through on its promises. My living spaces is de-cluttered, money in my bank account and a new site to look into should i ever need to buy used electronics.
"


5/5

2018-11-29

Quick and easy money! A+

"After an awful experience with another resale company, i was reluctant to try again. Decluttr was amazing! I was able to get my quote and hold it until i was ready to upgrade my phone the next week. Then i sent my old phone in and within days had money in my bank account! Exactly the amount i was quoted previously! Thank you!"


2/5

2018-11-28

Below standard

"My items were in good condition but in there eyes it wasn’t they want pristine products pretty much it had to look like it’s straight out of the box. If it had a single small scratch they will redefine it has poor condition. Will not use the ever again. Even Dave Ramsey recommends them. What a joke "


5/5

2018-11-22

Swanson endorsed

"De clutter is amazing! The app is so easy to use. You simply scan your items (some they do not take, I’m guessing, for over stock of the product or very low monetary value) and once you’re finished scanning, you get an email with your shipping label attached and the return instructions. All you have to provide is a box to ship, they take care of the shipping cost! Hassle free and super fun to anti-shop from the comfort of your home."


2/5

2018-11-20

Honored only 1 out of 3 quotes

"I sent in 3 iPhones, since decluttr had the best online quotes. Only ONE of the 3 quotes was honored.

For phone 2, I received an email stating the phone was "faulty," and instead of $64, they offered $12.50. The phone was less than a year old and in perfect condition. I declined that offer and sent it to another reseller that offered me $60. It was paid in full with no "faulty" description.

For phone 3, I received an email stating it was identified as lost, stolen, or blocked when they checked it against the checkMEND website. It suggested I check that website and provide them with a certificate ID number which I can find "below" (in the email). However, they did not include that certificate ID number at all. At that point, I called. They told me they don't use that database (then why did the email state they do?). They said there are often problems with Sprint releasing the phone. Meanwhile, the other 2 phones were also Sprint. My Sprint account had been closed with a zero balance, and the phone was entirely paid off. I asked them to hold onto the phone while I checked with Sprint. I spent a long time getting Sprint to send me documentation that I could forward. By that time, they had already sent the phone back to me. This took a lot of time, and in the meantime new iPhones were released and the value of my phone went down. I sent it to another reseller that offered me $20 less at that point in time. It went through without incident.

At the end of the day, they honored only one quote and gave me bogus excuses for the other 2, both of which were proven bogus by the other 2 resellers that paid in full without issues.

"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-11-15

Awesome experience!

"I'm a first time user and although i was somewhat apprehensive, it turnout of to be a grreat experience. All of the steps and directions were clear and easy to follow. I got the highest quote for me phone and received the fund via direct deposit quickly. I've recommended to everyone and will definitely sell my again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-11-14

Great prices

"Got great offerings for my old phones and some other consoles and tablets so it really is a great way to get rid of your clutter!"