"Directron.com offered the best price for an item I wnated to try buy through the internet."
"Wow........I am impressed. I placed an order and before the day was done, I recieved a phone call from Directron.com to ask if I had placed this order. He just wanted to make sure this was not a hacker or something. Then the emails explaining (in detail) how their process works and how I can get in touch with the functions of their website (such as order status) or someone to fix an issue, emergency issues, how to resolve any issues after I receieve my product. Then a follow up email to explain how my product was shipped and what carrier, and more! I have never experienced such a professional company ordering service and I am a company IT Buyer! So KUDOS Directron! You folks ROCK!"
"very easy dealt with directron in past and always got good service and products"
"This is the first time I ordered from Directron. I am so happy with my purchase which came today."
"This website was easy to use, ordering was simple and I'm happy with the product sources."
"Directron has been my go-to for computer components for years. Their prices and shipping time are above average. My only gripe is the attitude I get when picking up my orders from the warehouse. I walk away feeling like a nuisance to the company. I only have to deal with them for seconds as I sign for my parts, but I would hate to have to talk with them at any length.
They have not given me bad product, I would recommend buying from them. But it is possible you will get a grumpy rep if you need to interact with them."
"Exactly as stated, order came in on a timely manner, had a positive experience with them before, Thanks!"
"Very poor RMA tracking.. USPS confirmed delivery, but Directron denied recieving. Delivery confirmation was obtained but that wasn't good enough for Directron.. they flat refused my claim and said end of story. I wouldn't recommend returning anything to directron without insurance and signature verification. I suspect even with sigvar, that they would just say nobody here by that name. These guys only want product going out so unless it is defect resistent.. buy somehwere else. They can be cheaper.. but that doesn't cover the total cost of ownership.. buyer beware."
"Large inventory and very reasonable pricing. Easy navigation and clear descriptions"
"Directron embodies the slogan: "Price, quality, service? pick any 2…" They have the very lowest prices you'll probably ever see. Anything they have in stock will get to you very quickly with tracking numbers, etc. IF your order does not involve an affiliate warehouse. You’ll get fantastic deals on hard drives. However, be advised that Customer Service does not necessarily have direct visibility into their affiliate warehouses and if your order requires a drop shipment from that affiliate, you might not see a tracking number, a true ship date, or know when the shipment will arrive. Customer service can’t see the “real status” of that order. Your affiliate-shipped order can arrive many weeks later and you just have to have faith that someday it will arrive. Directron customer service will work with you, but you will notice a very pronounced attitude that is quite poor and very “I really don’t care”... Again… price, quality, service… pick any 2. I will order from Directron again, but I will call them up first to see which items are in stock and which require the involvement of a drop ship from an affiliate warehouse and order that equipment elsewhere. Work with them with this in mind and you will save money."
"I don't get all the glowing reviews. Yes, they do have excellent prices but their customer service isn't great. I ordered a printer and there was a problem with the printing. I sent an e-mail and no reply. I called and was told to call the manufacturer and go look up the manufacturer number on the web site. I felt like they didn't care about my concerns. I ended calling the manufacture and got an exchange in a day or so with no hassle. So yes they have the right pricing but lack customer service skills. If anyone wants their free shirt they send with orders, I certainly won't be wearing it to advertise for them."
"Just fantastic always...prompt, fast and polite service as I have always picked up my order locally usually within an hour or so of placing the order online."
"Great place to shop and this was my first time here. Found what I wanted quickly, they have great prices and fast shipping with a tracking number so you know when to expect it. Will be back that is a for sure."
"Very good as always. Will be back for Christmas presents."
"great products at great prices"