"Ordered and got my product promptly. Bad news is the product is defective. The invoice reads in small print "The customer is responsible for shipping cost unless testing is purchased before shipping". I never saw that anywhere when I was ordering. Save yourself the headache shop somewhere else. This outfit is terrible . I would have rated lower but you have to give 1 star!!"
"This was my first purchase from Directron and overall I was satisfied. They had some awesome deals on some items and I was able to get a few free items with the purchase of $xx or higher.
Their packaging was also great. It wasn't overdone nor lacking, the box size perfectly fit all my items and came without any damages or dents.
A few things I don't like about them is their site layout. It's very convoluted and messy. I didn't like that the cheapest shipping, UPS Ground, was cheaper than using USPS Priority even on the lightest items.
I will shop their again when they have some more deals."
"I purchased an OCZ Vertex II SSD drive from them, and it failed shortly thereafter (AVOID OCZ). Their RMA procedure is for me to send it to them, they send it to OCZ, OCZ send a new drive to them, and then Directron sends it to me. 3 WEEKS! Nice. 3 weeks to boot an SSD drive. Skip the SSD, and shop elsewhere."
"direction requires customers to pay return shipping on doa products. And they don't refund oringinal shipping costs either. Took all day to get someone on the phone. good luck with these people. Save yourself the hassle. Never Again!!! "
"Ordered on Saturday. Processed on Monday morning, and left the "warehouse" by 10am that same morning. I took delivery Wednesday afternoon and every thing was in order. My first purchase from Directron and I will be back :)
Thanks folks!"
"Where do we begin to tell you about these fantastic folks?
When we go to their website the first 3 places we check are new products, Quick Sell and Clearance they always have some good deals! Plus something is always on sale!
They have probably the biggest line of computer cases with cheap delivery that you'll find on the net!
Check them out, order something and you'll be back over here crowin' too!"
"Pleasant transaction. I ordered an OEM HDD and optical drive. Both were packaged very safely and securely. Shipping / handling was speedy and price was competitive.
One minus for lack of response to an e-mail. I asked them to combine my shipping (which they did), but did not send me an e-mail reply confirmation. Not a big deal, just something to be aware of.
Overall, I'm very happy with Directron and will shop with them again."
"Very Quick Delivery, Very Clean Transaction. I have a big smile on my face and feel a happy connection to Directron for their exceeding my expectations."
"Sent the wrong RAM, but they RMA-ed it. Good customer service."
"Needed a new system for my kids. I decided to go with a barebones system from Directron. I have ordered from them in the past and as always the service was very good. What I received was exactly what I had ordered. Have done business with them in the past and will continue to do so in the future."
"Many low priced shipping options to choose from, items were shipped very quickly from time of order, and items were packed very well/safely in box. I placed my order on 4/11/11 at night, and the items arrived on 4/14/11 morning in very safe packaging. I'm extremely happy with my transaction, and will definitely do business again with Directron."
"First: Excellent prices on current tech, not just a bunch of last year's stuff.
Second: FAST shipping!
Third: On the ball customer service - called to double check my order.
Build Guts: i5-2500 Sandy Bridge 3.3GHz, Western Digital 1002FAEX 1TB, Asus P8P67-M Rev 3.0, 4x4Gb Corsair XMS3, CMX8GX3M2A1333C9"
"I will NEVER use this site again. I had to threaten to call my credit card company to stop payment. This was for a 12.99 credit for an item they backordered. I became wary of this company when I could not contact customer service by phone. I tried for 2 days. Only e-mail got thru. The RIP-OFF policy of no guarantee if we do not check a product before shipping for a fee is beyond words. The first order I made was great. The second one a joke. The third will NEVER HAPPEN. Just wanted to say BUYER BEWARE."
"Living overseas as a contractor, I've ordered from these guys many times. I much prefer them over newegg due to the fact you can pay a few extra $$ and they'll double box and test your item for you. Living at home its one thing to receive a DOA item.. when you're living 3000 miles away and it took 4 weeks to receive it, its a nightmare. It's the difference in receiving a working/tested item, or waiting nearly 3 months from start to finish in some cases to receive one, RMA it, and receive another.
That said, even while CONUS/at home these guys rock. Almost the same inventory as anybody else, customer service has been great the 1 time i needed them, etc. So far, nothing bad at all to say. Maybe they arent as big as newegg, but that also enables them to have services like the double boxing/testing/etc that newegg doesnt have either. "
"I purchased a OEM Samsung Internal Half DVD-SH-S222L from Directron.com. The purchase went as expected. I was able to track the package. Upon arrival, the DVD appeared to be packaged well to prevent damage in shipping. The accompanying CD contained all manuals and software. The hardware and software installation went without incident. I was pleased with this purchase. I did not have to contact customer service for any reason."