"I bought a controller for my media center and when I received it it wasn't working properly. If a store sells something that is broken I will not pay to return it then pay for them to send me a new one again. i'm very unsatisfied with the site and will never order or recommender this store to anyone else. I've never had a problem with any one else not paying for shipping for broken goods."

"BE VERY CAREFUL WITH THIS STORE!!!

Ordered a video tuner after comparison shopping online. Unfortunately, the company's website links to the WRONG (but very similar) product, so I ended up placing an order for something I couldn't use.

BOTTOM LINE: Company offers NO exchange policy, long hold times to speak to a real person, and then, get this: REFUND ONLY (!!) with a 15% RESTOCKING FEE. Plus I've got to pay to ship it back to them, and no consideration for the shipping I've already paid for. Fuhgeddaboudit!! Sure, partly my fault, but these guys are not interested in customer relations.

I contacted the company with the intent of ordering the correct product from them if they'd been willing to work with me, but instead I got attitude from a nasty CSR. The thing is going on EBay, what a fricking waste of time. [plus, the price on the correct item wasn't competitive]"

"Horrible company that not only won't return calls to me but they ignore VISA too.

I bought the A4Tech, {another lousy company and product} wireless keyboard/mouse. Keys on the keyboard didn't always work.

STAY AWAY from DIRECTRON! Save yourself from misery!"

"very good service, good price, exactly what I ordered in a very timely manner"

"Great price and fast shipping.Very well packed.A+"

"Ordered 5 items around noon on Monday. They called to confirm the address later that day. All products arrived in excellent condition by Tuesday afternoon (UPS ground). I am very impressed with their speed, acuracy, quality, and prices. I will definitely be refering my friends and will shop from them again.

Haven't hooked up the new parts yet, but hope I won't need to use their return policy!

update... Computer is running great with all of the new parts. Didn't need to return anything. In fact, I have already ordered and received more prodcts from them!"

"Directron
On the whole is and has been a good place to shop for those "Gaming Goodies." I often come here and have done so for some of my wanted parts over the last 10 months for the final build of 2 New Screamers... And they call you if need be which is a nice touch. Personal Service is a great sign of a committed company who wants your business and is willing to make that call. When not doing so may mean lack of repeat sales and general customer satisfaction. But they are too close to Rosenberg for my liking...LOL... You need to be from Texas to get that... "

"Perfect deal. They were a little high on the item I wanted but it was OOS at the other reputable sites I frequently use but supply and demand in the way of business.

I ordered an AMD 5050e specifically because I wanted a 45W dual core of at least 2.5G stock for use as a PVR.

I placed my order and found Paypall was a very nice option. It was easier than pulling out my CC and sending it over the "Net one more time and all I needed to do was remember my PW. Super slick purchase.

The item was shipped quickly and arrived via UP in great condition. Overall I am very happy they had what I needed and able to get it out ASAP.

I have not had to use their RMA so I cannot say how they would do on returns. Hopefully I won't need to find out.

I want to add that several years ago I bought an MSI board from them. They called me the following day to say they were OOS and apologized. One of the guys - can't remember his name- helped me find another board with a few extra features and he let me have it at the same price.

I was very pleased to know they would call me during the day and put a live person on the phone with me to resolve the issue. I would rate them an A+ from my limited experience.
"

"So far everything is going fine, happy with this purchase."

"I needed a certain revision # of a Gigabyte mobd. I asked 3 vendors of they could ID the revision before purchase. Amazon said they couldn't do it. Mwave didn't respond to my email.

Directron checked & verified that they had what I wanted. I also purchased a HD & DVD burner from them.

Their low prices as well as personal service has made me a continuing customer."

"This is a great site that made it easy to find what I needed. The values are crazy, so I ended up buying another item. Very happy; would definitely visit again; will definitely recommend."

"Great Prices!! Good Communication!! Packed Well and fast shipping!! Will buy from again!!"

"They quoted a total purchase cost for less than just the shipping costs from China of a similar item. They then proceeded to charge $ZERO for shipping. THEN they (lord only knows how they did this, dare I say this in public?), DIDN'T charge me any TAXES!!!

How do they do this?"

"Ordered a Windows XP Home Edition install disc along with license. Initial disc was damaged and after some confusion in which I was originally told I had to return the disc at my own cost, Directron contacted me personally to help resolve the issue. Worked out a compromise where I kept the original product activation codes and serial and they sent me a replacement disc free of charge. "

"Very good service. Customized PC arrived in fine, working order. Packaging was solid...well done. Box within a box and foam peanuts. I have a little technical issue with the assembly of the components but this is a minor detail and should not affect the overall use of the system. I will buy from Directron again in the future."