"I bought computer case fans,(cooler master).Good service."

"Very quick service! Helpful on the phone, as well!"

"First time ordering through Directron. I had a wonderful experience with them. They were very quick to call when I had made an error in my order. They then processed it very quickly for shipping. I will definitely recommend Directron to my friends."

"After posting about my problems with Directron here, they finally accepted to refund me for undelivered shipping. Problem solved."

"This is the second time I have ordered from Directron.com in the past month. I have ordered from them 4 times in the past 2 years. I think they are AWESOME and their customer support can not be beat. If they have any questions, they call and resolve them. I have already recommended them to my coworkers."

"UPDATE:
Directron responded and I was able to get a prepaid RMA label and a full refund within a week. All worries eased, Directron appears to be a reputable company to order from. :)

PREVIOUS REVIEW:

First time ordering with them, I ordered several items for a new computer build. A couple of weeks later, as I was looking at my psu retail box at a glance, I discover that the it lists only one 12v rail, instead of the advertised Quad rails on the site! That was the reason I bought that PSU in the first place.

I also checked the sticker on the PSU unit and it also says 1 rail. Directron's site says 4 rails. What's going on?

This made me realize that the item I was sent, while having the same model number is a discontinued version of the product. Hmmmm....

That was enough to send the warning flags into the air. The last thing I want is to spend my money on supposedly brand new hardware, only to receive a discontinued and not up to advertised specs version of the product.

I filed a discrepancy report with Directron's site to get a replacement item. Even now, I'm worried if I'll have any success contacting them...

Their email address for filing discrepancies apparently rejected my email. I was not able to contact ****@**** .

Not sure if I can recommend Directron...."

"The following was my experience with directron; I bought the item online from their store, they shipped it and provided me with the UPS Tracking #, and I received it four days after the date of purchase. I had no problems. This is my first time buying from them, it was a good first impression and will recommend them to anyone who wants a good deal and great service. "

"I placed an order on 04/04/09 and received after few days. Unfortunately, the order was defective out of the box. I called Directron.com and requested replacement. Their representative recommended me to place a new order and their will refund when their received the defective one. However, instead of issuing full refund for the defective, they issued refund partially (minus the shipping charge). It means I have to pay: (1)to ship the defective to me, and (2) to return the defective to them, and (3) to ship the replacement to me. TRIPPLE SHIPPING CHARGES IF THE ORDER IS DEFECTIVE. WATCH OUT!
I called them. Their customer service is rude and unreasonable. I agree that a product defective is not their fault. However, like other online stores, customer won't pay any shipping fee for the defective item, or, at worst, pay shipping fee to return, not paying both.
I agree that directron.com sells products with good price. However, when dealing with customer service, they are lack of profession comparing to others such as newegg, amazon.
If you decide to buy from directron, you should watch out, especially like my situation.

UPDATE: 3 days after this review, a Directron rep called me and apologized for their mistake of charging the shipping fee of the defective. They said they acknowledged the review I put at RESELLERRATINGS.com. To satisfy me, they promised to refund the outsending and the returned shipping charge of the defective one. Honestly, I dont care how much they will refund because things already happened. However, I add this note to my review as the pursuit of truth.
Making mistake sometimes is unavoidable. They did figure it out and fix although it was a bit late."

"This was my first time purchase and I have been impressed with the service, price, selection and build quality of my total purchase, which included a desktop computer. James was my contact and he treated very well and gave me good adivce on my purchase. I saved nearly $500 on my desktop compared to my LCS. Computer was packed properly and all the retail boxes were included. So far the computer has been running very well and if your thinking about buying a computer, check them out first or maybe last becaused that way you'll know how much your saving. This is my the 10th custom build and it beats my last 3 builds at my local computer shop (lcs) in terms of price, advice and build. Give James a call and you'll be very satisfied."

"ordering is fast and easy to understand.Product price is very competitive and shipping choices good.will order again. "

"An excellent place to buy computer parts and electronics! Fast shipping and great products makes Directron the place to buy. The shipping costs were half what they would have been had I bought from another big retailer. "

"Chip and accurate service."

"Ordered at 7:00AM, Tues,04/14/2009, Phenom II 940 CPU and, a Gigabyte am/3/2/+2 Mobo. Shopping and Selection was clear,easy, and the price was right.

Will serve up the meat and potatoes on my next report *after* my order is delivered. Makes no sense to deliver 'kudos' before shipment arrives since this is my 1st Directron purchase...Later"

"All of my computer parts came expediently, packaged well, and most importantly in good working order.
Excellent prices and quality products.
I will definitely order from Directron.com again.
- a satisfied customer"

"**UPDATE** I received a call from Marcos, a customer service rep from Directron, this afternoon. After a brief, very polite conversation, they offered to refund my shipping and a portion of the order for the delay. Turns out that the item was a special order not in stock, and they could not drop ship it because I had requested USPS shipping to a PO Box. He conceded that they could/should have called or emailed about the delay with options to fix it using a physical address for drop shipping. Even though this did not happen, their quick response and attempt to rectify the situation after the fact was an excellent example of customer service. While this, my first experience with them, hasn't been a great one, I certainly will give them consideration when shopping in the future, as, due to their service and desire to make things right after the fact, I feel I just was an unlucky rare bad occurrence.

--Original Rating--
I placed an order on Sunday, selecting 2-3 Day USPS Priority shipping so that I would have my package Wednesday or Thursday, counting on it being shipped Monday. Even if it had been shipped Tuesday, I would have had it by end of week, as I needed. However, THEY DID NOT SHIP UNTIL THURSDAY - 4 DAYS AFTER I PLACED THE ORDER!! It was a simple order of 2 sticks of memory. So now I will not be able to complete my system build this weekend because of their unacceptable processing time."