"I want to warn potential customers about eBags current practice of including a "complimentary" Inside TV magazine subscription with you order. They tell you this in itsy-bitsy print near the bottom of your email order confirmation. They further tell you that you have already paid for this subscription, and that you can get your money back by mailing a SASE (costing you another 74 cents) and your original receipt to an address which will then send you a check for $7. I assumed that the first time I got this "complimentary" item that it was because I forgot to uncheck the boxes for unwanted solicitations. I called customer service and they assured me that I wouldn't get the magazine and they would credit me the $7. We'll see if they really did. What I do know for a fact is that it happened a second time, even though I did uncheck the boxes for third-party junk. I had problems with them in the past over shipping and customer service issues. I will never do business with them again after this. This practice is fraudulent and wrong, and people need to be warned."

"Ordered two items on July 25. One arrived on time. The other item was estimated to arrive on August 1. After three e-mails inquiring as to the delay and being told we are waiting for a response from fulfillment team, I received a generic e-mail on August 5, advising that the item was sold out.

"

"I ordered a Mountaineer camera backpack on a Friday. The order shipped on Tuesday and arrived on Thursday, and that was with free shipping! They had the best price around, and I had absolutely no problems with the purchase. I guess I got lucky, though. I noticed they were out of stock a couple days later when I tried to reccomend the same pack to a friend.

I will most likely shop here again. Actually, I need a new wallet, and it looks like they have a pretty good selection.

EDIT - I looked through all my order information, and through the web site. I see no mention of magazine subscriptions or info sharing anywhere. Their privacy policy explicitly states that they don't share your private information with any other companies. I'm wondering if some people are confusing eBags.com with another web site?"

"I ordered a TechWeave II bag for a Dell Inspirion 9300 laptop. This was one of the few bags that would accomodate the Inspirion's 17" widescreen display. The bag was quite cheap (under $20 shipped) so I wasn't expecting much but was pleasantly surprised by the quality of the bag. Adequate padding and two front pockets make this a good, basic bag.

The only negative I had was with the fine print in the order confirmation. At the bottom it states that any order over $20 will automatically receive a subscription to Organic Style magazine (further down it says TV Guide instead of Organic Style) but it fails to state if that's $20 before discounts or not. So I e-mailed them asking if I would automatically be subscribed to this magazine. I got the e-mail runaround for a couple weeks until I got an e-mail from them stating my subscription to Insider TV would not be processed. So I guess I'll see if a subscription to Organic Style/TV Guide/Insider TV shows up in a few months...

Overall I'm satisfied with my bag but put off by the whole magazine subscription thing. There is no mention of this during the order process so you don't really know what's going on until you read the ENTIRE order confirmation. Caveat emptor."

"Ebags is an opt-out junk mailer, with a bait-and-switch privacy policy, thus they cannot be trusted with your personal account information, which they may misuse for marketing purposes you did not authorize.

The specific example this time is TV Guide. Apparently, after unchecking the box on the order form, indicating my preference that my personal account information not be used for marketing purposes, by email or other means, customers are then expected to opt out yet again, or their personal account information will still be shared with outside companies, for marketing purposes (in this case, a free trial subscription to a magazine).

Where do they indicate this second opt-out? When you receive an order confirmation, scroll all the way to the bottom. There’s an asterisk, and some fine print, indicating, “Your paid order includes a 13 issue subscription to T.V. Guide,” along with the steps one has to take to prevent this from happening.

In my mind, I’ve already indicated my marketing preferences, on the first order form, so I’m no longer scrutinizing the fine print and disclaimers. I probably opened that order confirmation email five or six times, without even scrolling down that far.

Three weeks later, I find a TV Guide magazine in my mailbox. It’s got my name and address on it, and I have no idea where the hell it came from. I know for certain I didn’t subscribe to it. I don’t even watch TV.

So now, suddenly, I need to find out how payment was made on it, to make sure I didn’t get scammed. I needed to be certain magazine subscriptions haven’t been put on my credit card or something.

I ended up wasting an hour doing this. I called TV Guide, they say they got the order from Magazines.com. I call Magazines.com, and they say they got the order --in my name --from friggin’ Ebags.

I spoke to a manager at Ebags, and explained the problem. First, that I did not make any mistake filling in their order form, and would have expressed my marketing preference clearly on that form. Secondly, that any personal information I provided to them was for the sole purpose of placing an order with their company, and that anything else amounts to a misuse of that private information.

The manager I spoke to on the phone told me, basically, that the situation was entirely my fault because I “didn’t opt out properly.” I kid you not.

Any company that attempts to hide a second additional “opt-out,” that you must find or they will automatically share your private account information with outside companies, is acting in bad faith, and cannot be trusted. I won’t do business with them again."

"Hi
I have ordered the Amsterdam Travelers choice 4 set luggage. The shiping was cool. But the luggage is not good quality wise. I flew from Miami to San Francisco by the time it reached .. the zip of one of my bags broke. and its ok for may be couple travels.. after that you need to buy another set. So by this I understood WYSIWYG
Thanks
Kiran"

"We placed two orders in the last few months. One item was a computer case on wheels, the second was a n aluminum briefcase. Both items were the lowest price available on the net. We received both items in perfect condition, promptly. Would use again and would recommend."

"My experience was great I ordered the bag on the 15th and it got there on the 17th. I payed a total of 12.42 for a messenger bag they had on special. I did not pay extra for overnight or 2nd day service but none the less from oder date to arrival date was two days. The quality of the bag was nice and from my experience I would surely order from them again."

"I had a similar to user: davemon's experience. I ordered a snowboard bag + backpack combo. I recieved my confirmation then the next day I received a notice stating that my order cancellation was a success. I replied to the e-mail to them stating that I never cancelled and I will want my order. They replied stating that they cannot give me my order and that the items I wanted were sold out. I replied requesting a raincheck since it was an very good deal, but I have not received a reply for them. It has been 2 weeks since my last e-mail. I highly suggest staying away from this site."

"I ordered a $24 bag. One day later I got a cancelatino email. I was unsure of why my ordered was cancelled as I never cancelled the order and my credit card was already billed. There was no info nor substance in the email other than the fact that they cancelled my order. I called their 800 number but only got an answering machine. I check my order status online and there was none. They removed any record whatsoever of my order.

Meanwhile, after I made my purchase and before the cancellation I had already sold my previous pc of luggage that this new one was replacing."

"Ok, my first review :P
I like this comment because they have a lot of user reviews on the products. The user reviews and the easy navigation really helped me in my selection from the huge selection. Ordered on 11/27 and got to me on 12/2.
I would recommend this company if you are looking for bags of any sort."

"The Columbia Sportswear backpack arrived on the estimated time of arrival. I would purchase from eBags again if they carried a bag that I wanted to purchase."

"Great web site. Ordering is easy. Shipping is as promised and the product in good condition.

Highly recommended."

"I ordered the Lowepro D-Res 8S camera case from eBags on Sunday and chose UPS ground shipping. To my surprise, it came two days later on Tuesday. The case was in mint condition and was exactly as advertised on their website. Great prices, good discounts, large selection and excellent service. I'd definitely order from them again."

"I purchased a Sumdex Powerbrief case from ebags on Sunday and had it in my possesion on Friday, they provided me with a tracking number and I was able to track my shippment. I am very satisfied with the deal and product I received, it came shipped in a well protected box and everything was in excellent condition. I would definately purchase from ebags again."