"DO NOT PURCHASE ANYTHING FROM ECOST.COM!!!!!!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE I PURCHASED A REFURBISHED DELL LAPTOP ON 5/20/2013 AND RECEIVED IT ON 5/22/2013. I SHIPPED IT TO MY NEPHEW IN CALIFORNIA AS A GRADUATION GIFT. UPON OPENING THE PACKAGE HE STARTED THE UNIT UP AND IT FROZE THE FIRST TIME. HE TRIED TO USE IT SEVERAL TIMES. I WAS ON A BUSINESS TRIP IN EUROPE UNTIL THIS PAST MONDAY. I HAD HIM DELIVER IT TO MY HOME IN NEW JERSEY. I RECEIVED THE PACKAGE OPENED IT AND TRIED TO TURN ON...TO NO AVAIL IT WAS FROZEN. IT WOULD NOT BOOT. I CONTACTED CUSTOMER SERVICE SPOKE TO 3 DIFFERENT PEOPLE WAS ON THE PHONE 20 MINUTES AND THEY TOLD ME I COULD NOT RETURN IT. I WAS OUT OF THE 30 DAY WARRANTY PERIOD. I EXPLAINED TO THEM I WAS ON BUSINESS AND THEY DID NOT EVEN CARE! I AM SO UPSET WITH THIS COMPANY! THEY ARE NOT EVEN BASED IN THE US! I THINK THEY WERE IN THE PHILIPPINES! THEY COULD BARELY SPEAK ENGLISH! I SPOKE WITH JOANNA AT EXTENSION 87145 (18778882678). THIS IS THE LAST TIME THAT I PURCHASE FROM THIS COMPANY! I AM ALSO GOING TO FOLLOW UP WITH A COMPLAINT TO THE BETTER BUSINESS BUREAU AND THEN A FORMAL COMPLAINT TO THE DEPARTMENT OF CONSUMER AFFAIRS IN CALIFORNIA! ALL I WANTED WAS A REFUND FOR THIS UNIT! BUYER BEWARE!"
"No problem with this order. On timedelivery."
"Good computer, Good price"
"I purchased the item and it arrives promptly. i tested the item out and it works very well."
"Received both items ordered separately, but in a timely manner, 5 & 7 days.
Can't beat the prices, and didn't get burnt on shipping fees."
" It has only been 2 days but it is working nicely. "
"Product arrived as described and was a great deal!"
"My order was eventually cancelled and didn't understand why in fact I don't get ecost right and feel very embarrassed!!! Very well then thanks a lot"
"awesome service. fast delivery. better than I expected."
"The order was delivered on time, and the product was exactly what I ordered."
"Excellent price....fast shioment"
"I requested it be shipped by USPS,but it was send at more cost by Fed Ex ground!"
"Computer was in wonderful condition with the exception of a strong chemical smell coming from it. Not sure how to get it to disapate."
"Product came and was in working order upon delivery. Very happy with the service."
"Had want i wanted at a great price and quick delivery"