"It took several tries at the website other than that no problems"

"Speakers purchased not of the quality I was looking for, was hoping to get something with a little more power and louder sound. "

"The item was everything I expected. It was delivered promptly, however, the extra large shipping carton was partially open due to insufficient tape."

"got it fine guess this is not long enough......."

"As advertised and delivered as expected"

"Good value; good and painless return process (previous deal). Very satisfied with the computer that I got."

"Original package came shipped in a larger box, well packed and protected. Item was new in sealed factory box. Free shipping and the lowest price on the web... I'll keep that address handy for my next purchase. Reliable with free UPS ground shipping for orders over $200."

"Fast delivery even when the laptop was out of stock when I ordered"

"The laptop arrived with a major startup error that only HP Tech was listed as being able to fix. THe laptop would not boot - defective on arrival.

As it arrived on a Saturday I used Chat with an eCost rep. In the first minutes I told them the error "System Board OOA Product Information Not Valid for help go to www.hp.comgotechcenterstartup" and that I had researched it and it appeared it would have to be serviced by HP themselves. I explained I wanted an RMA and a replacment.

Their chat person "Girlie" (yes, their name) said "Let me check" and after being on chat for 25 minutes more Girlie NEVER returned. Aaarrrrggg.

So Monday I called eCost phone support who at first refused to let me send it to them for exchange insisting I had to deal with HP. I NEEDED the laptop and was disgusted they would not exchange it. THeir tech guy simply get repeating his script over and over. I insisted on a supervisor.

Finally after escalating and telling a supervisor I would take this up with my c-card company they agreed to REFUND my cost, provide and RMA and UPS label. But I was on the phone for 45 minutes of my time.

And I would have to order another laptop and risk the same bad interaction. I chose a different source...

I am waiting for the defective laptop to arrive back to eCost and see them post a refund to my account."

"Easy ordering process and quick delivery."

"My order arrived much sooner than I expected, and I have not had a single problem with the item."

"I received a damaged refurbished laptop. The frame was bulged scuff marks everywhere and it was dirty!! I was told that I would be contacted in 24 to 48 hours for an RMA. This should have been handled on the spot with a replacement shipped out the same day with an RMA for the damaged one!!!

Needless to say I am disappointed. The gentleman that I spoke with on the phone was professional but did not process this order immediately to keep an ecost customer happy.


Update: I spoke with eCost.com again the next day with a very nice lady Ann. She was extraordinarily helpful with my order. She help me return the item to eCost.com and held another refurb laptop for me so I could exchange it for the exact model. I am hoping it ships out today. She called me back 3 times to let me know the status of my return request. This was excellent customer service hence the upgrade in stars. I am mostly disappointed in HP. I understand what a refurb is but they should have never let this one out the door. To be fare to HP, this also could have been a problem with UPS. As always, the box I received looked like it had been in a war. The inner box (HP box) had a ugly crease down the middle as well.

I will continue to shop at ecost.com because of my experience with their customer service.

Thank you for helping out with my order.
"

"the haqve tried twice to get the item here and i havent done it yet"

"Fast shipment, good price"

"my experience was the best from ordering to payment to delevery
the product was A1"